Tiffany Mitchell
Fort Worth,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Health Coach
United Health Group, Optum
10.2017 - Current
- Speak with members (inbound/outbound) about Quit for life Program
- Utilize participant-focused interventions, as well as Cognitive Behavioral Therapy and Motivational
- Interviewing to move participants along the change continuum to quit tobacco use
- Use an array of both oral and written communication skills to connect with participants
Mortgage Servicing Specialist II
Collabera Technical Staffing-Bank Of America
12.2012 - 03.2014
- Responsible for the timely and accurate processing of gift card orders received by mail and/or fax, for multiple accounts within established production and quality guidelines
- Assisted clients with the design and production of their gift cards and carriers, while also working with the client to develop and execute a marketing strategy that creates demand for their gift cards
- Developed innovative partnerships and promotions to leverage the clients brand through their gift card program and extend its effectiveness
- Interacted with clients frequently to guarantee positive customer experiences and resolve customer complaints as well as follow-up on shipping statuses and expedited orders
Implementation Specialist
Chase Paymentech
07.2011 - 02.2012
- Supported the servicing of conventional, FHA and VA mortgage loans while working on defaulted and non-defaulted loans, while processing loan modifications and properly documenting loan history
- Prepared and/or documented or analyzed requests in accordance with established guidelines and determining appropriate course of action
- Assured accuracy of modifications through quality assurance
- Gathered and organized all relevant credit and guarantee information required to document mortgage loan files for suitable product type
- Researched missing payments, issued escrow payments, and answered customer questions
- Completed special projects as assigned
Administrative Assistant
Texas Department Of Family And Protective Services
04.2007 - 09.2010
- Answered and screens telephone inquiries; takes and routes messages and records intake information for referral to caseworkers
- Prepared and maintains statistical reports, leave and personnel records, case control systems, case records and related files for the unit
- Functions as the unit timekeeper and will process purchase orders as directed
- Type correspondence, forms narratives, travel vouchers, meeting notes, performance evaluations, and other documents to support work of the unit and files related documents
- Provided program and agency information and/or makes referrals to other community resources
Education
Bachelor of Arts - Interdisciplinary Studies
University of Texas
Arlington, TX05.2016
Skills
- Exceptional typing skills (80wpm)
- Creative and a forward thinker
- Leadership
- Great writing skills
- Editing skills
- Organizational skills
- Great with people and have great
- Strong communication and
- Phone skills
- Interpersonal abilities
- Able to solve problems and make active Teamwork
- Attempts to influence and encourage
- Problem solving
- Teamwork
- Adaptable
- A flexible, cooperative, hard worker
- Team player and reliable
- Databases / Software:
- Proficient in company visual databases
- AS400LS, PACER
- Data-driven applications
- Netapps
- IPortal
- MS Word
- MS Excel 2007 and 2010
- MS Teams
- Slack
- Pivot Tables & Macros
- Communicator
- G Suites
- Right Fax
- MS Outlook
- Apple Software
- Adobe Photoshop
Certification
National Certificate in Tobacco Treatment Practice (NCTTP): NAADAC, in partnership with the Association for Treatment of Tobacco Use and Dependence, Inc. (ATTUD), and the Council for Tobacco Treatment Training Programs (CTTTP)
Timeline
Health Coach
United Health Group, Optum
10.2017 - Current
Mortgage Servicing Specialist II
Collabera Technical Staffing-Bank Of America
12.2012 - 03.2014
Implementation Specialist
Chase Paymentech
07.2011 - 02.2012
Administrative Assistant
Texas Department Of Family And Protective Services
04.2007 - 09.2010
Bachelor of Arts - Interdisciplinary Studies
University of Texas