Natalye Rivera
Acton,MA
Summary
Experienced with client advocacy and support services, ensuring comprehensive assistance. Utilizes effective communication and problem-solving skills to address client needs. Strong understanding of community resources and case management.
Professional with experience in youth development, adept at fostering positive relationships and guiding young individuals through personal growth. Strong focus on team collaboration, achieving results, and adapting to changing needs. Skilled in conflict resolution, active listening, and creating supportive environments. Reliable, empathetic, and driven to make meaningful impact. Experienced with correctional facility management, focusing on maintaining safe and controlled environment. Utilizes conflict resolution and leadership skills to manage staff and inmates effectively. Track record of ensuring compliance with regulations and fostering collaborative team atmosphere. Human Resources professional with robust experience in talent acquisition, employee relations, and performance management. Proven track record of fostering strong team collaboration and driving results through strategic initiatives. Skilled in conflict resolution, training and development, and organizational development. Adaptable and reliable, ensuring alignment with evolving business needs.
Overview
15
15
years of professional experience
Work History
Economic Assistance Case Manger
Department of Transitional Assistance
04.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Provided crisis intervention support for clients experiencing emergencies, using appropriate techniques to de-escalate situations safely.
- Coordinated services with other agencies, community-based organizations, and healthcare professionals to provide useful benefits to clients.
- Assisted clients in navigating housing, legal services and public benefits to gain access to valuable resources.
Human Resources Specialist
Amazon LLC
06.2023 - 04.2024
- Maintained personnel records and statistical data to establish accuracy and compliance with applicable regulations.
- Managed benefits administration for company-wide staff, ensuring timely processing and accurate recordkeeping.
- Conducted routine HR audits to ensure data accuracy in personnel files, payroll records, and benefit enrollments.
- Administered employee leave requests in accordance with FMLA guidelines, maintaining compliance with regulations while providing necessary accommodations for staff members.
- Facilitated smooth onboarding processes for new hires, leading to faster integration into the workplace culture.
- Ensured compliance with federal, state, and local labor laws through regular audits and policy updates.
- Monitored employee attendance and performance, addressing issues in accordance with company policies and procedures.
- Led open enrollment periods for health insurance coverage options, assisting employees in making informed decisions regarding their benefits selections.
- Assisted employees in resolving conflicts through mediation services, leading to improved working relationships among team members.
- Resolved employee disputes with empathy and professionalism, maintaining harmonious work environment.
- Analyzed job roles and responsibilities to ensure alignment with organizational goals and employee capabilities.
Case Manager Specialist
Texas Workforce Comission
08.2022 - 07.2023
- Improved client outcomes by developing and implementing comprehensive case plans tailored to individual needs.
- Coordinated appropriate referrals to external agencies based on thorough assessment of client needs and goals.
- Maintained current knowledge of industry best practices and relevant legislation affecting service delivery, ensuring that all client interventions were evidence-based and compliant with applicable guidelines.
- Conducted detailed assessments of clients'' needs, strengths, and barriers, ensuring appropriate resource allocation.
- Conducted regular follow-up meetings with clients to monitor progress towards goals outlined in case plans while making adjustments as necessary.
- Managed high caseloads efficiently, prioritizing cases based on urgency and need.
- Developed strong relationships with community partners, leading to increased availability of resources for clients in need.
- Enters all data into The Workforce Information System of Texas (TWIST) in a timely and accurate manner. Enters data into databases as directed including the Financial Aid Communication System (FACS).
Correctional Officer Lieutenant
Texas Department Of Criminal Justice
05.2020 - 07.2022
- Maintained a secure environment by supervising the implementation of strict security protocols during inmate transportation and visitation sessions.
- Reduced inmate altercations through effective communication and conflict resolution strategies.
- Served as an effective liaison between correctional facility staff, outside agencies, and the general public, maintaining positive relationships that facilitated information sharing and collaborative problem-solving efforts.
- Improved facility safety by conducting regular security checks and addressing potential risks promptly.
- Increased efficiency within the department by implementing evidence-based best practices for offender management and rehabilitation programs.
- Mentored new correctional officers, providing guidance on best practices for maintaining safety and order within a challenging work environment.
- Coordinated activities related to inmate intake/release processes, ensuring proper classification based on risk assessment factors determined by state guidelines.
- Provided support for rehabilitation initiatives aimed at reducing recidivism rates among incarcerated individuals under my supervision.
- Conducted thorough investigations into allegations of misconduct or policy violations within the facility, ensuring accountability at all levels.
- Consistently met or exceeded operational performance goals set forth by senior leadership, contributing to overall departmental success.
- Contributed to overall facility success, serving as a key decision-maker on disciplinary actions involving inmates and staff members.
- Enhanced staff performance by providing ongoing training and professional development opportunities for correctional officers.
- Demonstrated strong leadership skills while supervising officer teams responsible for maintaining order within assigned housing units or program areas.
- Managed emergency situations effectively, implementing appropriate response measures to minimize risk and ensure the safety of all individuals involved.
- Supervised 65 employees and performance of tasks and managed 1,2000 offenders.
- Supervised dining hall, outdoor recreation area, vocational shop, and inmate housing unit.
- Checked all book in and discharges, making sure all charges have paperwork and all discharges have orders of discharge.
- Assigned officer tasks such as cleaning cells and stocking clean laundry to keep prison running efficiently.
Correctional Officer
McLennan County Sheriff's Office
05.2017 - 08.2019
- Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
- Searched cells of inmates to identify and confiscate contraband and other prohibited items.
- Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
- Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
- Observed and supervised inmates throughout visits, meal time, recreation, phone calls, and showers.
- Escorted inmates to and from cells, court, hospitals, and medical appointments.
- Conducted routine and emergency head counts.
- Assisted in the training of new correctional officers, providing guidance on best practices and procedures.
- Prepared, processed and maintained forms, reports, logs, records, and activity journals.
- Prevented escapes by diligently inspecting perimeters, doors, windows, gates, fences, and other access points throughout the prison complex regularly.
- Tracked inmates through head counts, visitor logs, and scheduled activities.
Military Police Officer
United States Army
06.2010 - 08.2014
- Responded quickly to emergencies while exercising sound judgment under pressure, mitigating potential risks to personnel and property.
- Maintained strict adherence to military law enforcement standards, resulting in a safe environment for personnel and civilians.
- Manned base entry points to provide 24/7 force protection, reviewing identifications, searching vehicles, and verifying deliveries prior to entrance to secure areas.
- Participated in anti-terrorism measures by identifying potential threats and taking appropriate action to mitigate risk.
- Patrolled base facilities and housing areas to deter crime, monitor activities, and provide force protection.
- Monitored gate activities, controlled traffic, and responded to emergencies on base.
- Secured storage of weapons, ammunition and explosives to prevent theft and accidents.
- Secured restricted areas and enforced limited access for civilians and military members in order to provide force protection and property security.
Education
Bachelor of Arts - Criminal Justice
University of Mary Hardin-Baylor
08-2022
Skills
- Client Case Management
- Emergency Management
- Client Feedback Analysis
- Compliance Risk Assessment
- Efficient Data Management
- Employee Benefits Coordination
- Effective Documentation Management
- Customer Support Advocacy
- Document Control
- Data Entry Expertise
- Strategic Intervention Plans
- Staff Development
Languages
Spanish
Native or Bilingual
Timeline
Economic Assistance Case Manger
Department of Transitional Assistance
04.2024 - Current
Human Resources Specialist
Amazon LLC
06.2023 - 04.2024
Case Manager Specialist
Texas Workforce Comission
08.2022 - 07.2023
Correctional Officer Lieutenant
Texas Department Of Criminal Justice
05.2020 - 07.2022
Correctional Officer
McLennan County Sheriff's Office
05.2017 - 08.2019
Military Police Officer
United States Army
06.2010 - 08.2014
Bachelor of Arts - Criminal Justice
University of Mary Hardin-Baylor
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