Makenna Anderman
Yukon
Summary
A little bit about me: My name is Makenna Anderman, and I am a sophomore at Southern Nazarene University. At SNU, I was on the cheer and stunt team, and I also served as one of the team captains. I have worked in hospitality and guest services for the last 1.5 years, and I absolutely love it. I have been given the opportunity to be a team lead, and I have loved being able to further my skills and my ability to work with guests. I hope to continue in my professional career and continue to grow and gain experience.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Childcare Assistant
Souther Nazarene University Lab Schol
Bethany
08.2024 - Current
- Provide a safe space for kids.
- Play and interact with kids after school.
- Keep areas clean, and provide support for the director.
Guest Service Team Lead
Riversport OKC
Oklahoma City
08.2023 - Current
- Interviewing, hiring and training new team members on our policies and procedures
- Helping the team by assisting in daily tasks while also leading and coordinating
- Helping guests in every way possible to have the best experience
- Assisting other departments in any way they might need, to further the enjoyment of guests
- Assisting team leads in providing the best guest experience possible
- Selling passes and informing guest of all their options
- Helping guests with any questions or complaints they might have
- Ensuring guests have a smooth experience
Guest Service Team Member
Riversport OKC
Oklahoma City
03.2023 - 08.2023
- Interact with guests kindly and intentionally.
- Keep guest spaces clean.
- Be prepared to help whomever is needed.
Education
Bachelor of Arts (B.A.) - Global Studies: International Business Candidate
Southern Nazarene University
Bethany, OK, US05.2027
Skills
- Customer Service
- Guest communication
- Decision-making capabilities
- Relationship Building
- Delegation and Supervision
- Team Management
- Hospitality Practices
- Leadership
- Childcare
Certification
- CPR and First Aid Certified
- Currently obtaining CNA certification
References
References available upon request.
Timeline
Childcare Assistant
Souther Nazarene University Lab Schol
08.2024 - Current
Guest Service Team Lead
Riversport OKC
08.2023 - Current
Guest Service Team Member
Riversport OKC
03.2023 - 08.2023
Bachelor of Arts (B.A.) - Global Studies: International Business Candidate
Southern Nazarene University
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