Summary
Overview
Work History
Education
Skills
Major: Engineering Management
Timeline
Generic

Makenna Cassin

Granby,CT

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable experiences for customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Proves successful in multiple leadership positions by managing time effectively. Eager to learn in a professional setting.

Overview

3
3
years of professional experience

Work History

Waitress

Bushy Hill Orchard
01.2021 - Current
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Used cash registers and credit card machines to cash out customers.
  • Greeted new customers, discussed specials, and took drink orders.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Bussed and reset tables to keep dining room and work areas clean.

Babysitter

Private Family Client
07.2023 - 08.2023
  • Played games, worked on puzzles, and read books to young children.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Prepared healthy, age-appropriate snacks and meals.

Volunteer

National Honor Society
09.2022 - 06.2023
  • Assisted with special events and programs.
  • Used strong interpersonal communication skills to convey information to others.
  • Supported engaging, fun, and smooth-running events by helping with organization and planning.
  • Communicated with staff members to stay informed about volunteer opportunities and events.
  • Represented organization positively and professionally while providing community with much-needed services.
  • Provided administrative support to department leads to help organize events and fundraisers.
  • Coordinated and managed volunteer activities for community service projects.

Customer Service Cashier

International Skating Center Of Connecticut
11.2022 - 12.2022
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Met customer service goals and exceeded customer expectations.
  • Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
  • Counted money in drawers at beginning and end of each shift.
  • Operated cash register to record transactions accurately and efficiently.

Education

High School Diploma -

Granby Memorial High School
Granby, CT
06.2023

Skills

  • Leadership
  • Social media management on multiple platforms (Facebook, Instagram, and Twitter)
  • Self-starter (needs minimal supervision to complete work)
  • Great problem resolution skills
  • Proficient in Google and Microsoft Office
  • Excellent customer service skills
  • Profound time-management skills

Major: Engineering Management

Intends to graduate from Clarkson University in the Spring of 2027.

Timeline

Babysitter

Private Family Client
07.2023 - 08.2023

Customer Service Cashier

International Skating Center Of Connecticut
11.2022 - 12.2022

Volunteer

National Honor Society
09.2022 - 06.2023

Waitress

Bushy Hill Orchard
01.2021 - Current

High School Diploma -

Granby Memorial High School

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Makenna Cassin