Makenna Cozza
Parker,CO
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Organized and motivated employee eager to apply time management and organizational skills in various environments. Hardworking and reliable Host Lead with strong leadership skills. Highly organized, proactive and punctual with team-oriented mentality.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Host Lead
City Bark Parker
Parker , CO
05.2019 - Current
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Monitored store operations to ensure compliance with company policies and procedures.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Investigated customer complaints regarding merchandise quality or availability promptly.
- Assisted in resolving escalated customer service issues in a timely manner.
- Provided coaching and guidance to team members when necessary to improve performance.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Took reservations over phone and in person.
- Resolved conflicts between employees by providing guidance on company policies and procedures.
- Provided leadership during times of organizational change or crisis situations.
Education
High School Diploma -
EDcsd Online
Parker 05-2021
Some College (No Degree) -
Metropolitan State University of Denver
Denver, COSkills
- Telephone Reception
- Team Collaboration
- Customer Service
- Detail Oriented
- Professional Appearance
- Front of House Organization
- Guest Relations
- Quality Assurance
- Safety Compliance
- Training and Mentoring
- Opening and Closing Procedures
- Decision-Making
- Relationship Building
- Handling Customer Complaints
- Employee Training
- Punctual and Reliable
Certification
- Certified in K9 CPR as of 2021
Timeline
Host Lead
City Bark Parker
05.2019 - Current
High School Diploma -
EDcsd Online
Some College (No Degree) -
Metropolitan State University of Denver
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