Makenna Denman
Sarasota,FL
Summary
Highly-motivated student with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Uses organizational and team collaboration skills to improve processes.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Server
Rusty Bucket Restaurant and Tavern
04.2024 - 08.2024
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Served food and beverages promptly with focused attention to customer needs.
Server
Eggtown Breakfast & Lunch
02.2024 - 04.2024
- Maintained knowledge of current menu items, garnishes, ingredients and preparation methods.
- Provided excellent customer service to ensure satisfaction.
- Collaborated with other restaurant staff members to ensure efficient operations within restaurant environment.
- Operated POS terminals to input orders, split bills and calculate totals.
Playhouse Associate
The Flock SRQ LLC
12.2023 - 02.2024
- Encouraged clients to sign up for membership programs and processed payments using point-of-sale systems.
- Built relationships with clients by providing friendly customer service to support inquiries and complaints.
- Supported management team to facilitate task completion and meet performance goals.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed and implemented variety of age-appropriate activities to stimulate physical, emotional, social, and cognitive development in toddlers and babies.
Server
The Grasshopper Mexican Restaurant and Bar
11.2018 - 11.2023
- Promoted business loyalty by fostering positive customer relationships.
- Trained new hostesses and servers on customer service best practices and restaurant policies to maintain high standards of service.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
Education
Associate of Science - Business Administration And Management
State College of Florida Manatee-Sarasota
Bradenton, FL05-2025
Skills
- Customer Service Experience
- Flexible and Adaptable
- Good Listening Skills
- Positive and Professional
- Attention to detail
- Time Management
- Fast Learner
Accomplishments
William G. and Marie Selby Foundation Scholarship Recipient
May 2022
A 4-year renewable scholarship that helps local students with limited financial means to pursue a higher education, with the goals of achieving a meaningful career, and helping the community. Recipients of the Scholarship are known as “Selby Scholars” and are undergraduate students who demonstrate maturity and resilience. These Selby Scholars are committed, resourceful and academically prepared to succeed in college.
Father Connie Dougherty Scholarship Recipient
May 2022
A memorial scholarship dedicated to well-known member of Sarasota County, Father Connie Dougherty, a faithful priest of the community who delivered inspiring invocations at governmental sessions, service clubs, sporting events, school graduations, welfare fund drives and circuses. This scholarship fund was established to further his contributions as a perpetual trust to facilitate the education of deserving young people of all race, color, creed, sex and national origin.
Florida Bright Futures Scholarship Recipient
May 2022
A 4-year renewable scholarship funded by the state of Florida, provided based on high school academic achievement. This program has different award levels, each with its own eligibility criteria and award amounts. The award level personally received is the Academic Scholars award.
Certification
ServSafe
May 2019-May 2025
Tested and successfully passed the 90-question, multiple choice ServSafe Certification Exam which verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness.
Timeline
Server
Rusty Bucket Restaurant and Tavern
04.2024 - 08.2024
Server
Eggtown Breakfast & Lunch
02.2024 - 04.2024
Playhouse Associate
The Flock SRQ LLC
12.2023 - 02.2024
Server
The Grasshopper Mexican Restaurant and Bar
11.2018 - 11.2023
Associate of Science - Business Administration And Management
State College of Florida Manatee-Sarasota
ServSafe
May 2019-May 2025
Tested and successfully passed the 90-question, multiple choice ServSafe Certification Exam which verifies that a manager or person-in-charge has sufficient food safety knowledge to protect the public from foodborne illness.
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