Makenna Fraser
Bend
Summary
Customer Service: My background highlights my commitment to exceptional customer service and my ability to connect with clients. My focus improves their experience and encourages customers to return.
Attention to Detail: I've developed a high attention to detail in my work.This skill was essential in my roles in food preparation and cleaning. My attention to detail is necessary in maintaining, and when possible, exceeding company standards and high-quality service.
Team Collaboration: I have had lots of experience with team collaboration in my various roles. I work well in a team setting, supporting my colleagues and contributing to a positive work environment.
Multitasking Abilities: I have learned to handle multiple responsibilities within my jobs, such as managing others while also completing my responsibilities, showcasing my ability to thrive in fast paced environments.
Reliability and Work Ethic: My diverse experience reflects a strong work ethic and reliability, qualities that employers value in their staff. These attributes collectively make me a well-versed candidate, capable of adding significant value to a variety of teams/jobs.
Overview
2
2
years of professional experience
Work History
Lead Housekeeper
Pine Country Cleaning
Bend
08.2024 - Current
- Supervise and coordinate a team of housekeepers to ensure high quality cleaning standards across multiple residential properties.
- Assign daily tasks, manage schedule and provide on site guidance to team members for an efficient work flow.
- Train new staff on proper cleaning techniques, safety procedures, and company expectations.
- Perform detailed cleaning tasks, including dusting, vacuuming, mopping, and disinfecting(bathrooms, kitchens, bedrooms, etc)
- Inspect completed work before leaving a residential property.
- Manage cleaning supplies and inventory, restocking when needed.
- Communicate effectively with clients, maintaining a strong client relationship through professionalism and reliability.
Housekeeping
Girl Friday Cleaning
Bend
01.2024 - 07.2024
- Performed thorough cleaning of residential properties, including dusting, vacuuming, mopping floors, and sanitizing surfaces
- Maintained high standards of cleanliness and attention to detail in all assigned tasks
- Followed established safety protocols while handling cleaning chemicals and operating machinery
- Communicated effectively with team members to coordinate tasks and ensure smooth workflow
- Provided exceptional customer service by addressing client concerns promptly and professionally
- Trained and mentored new team members on proper cleaning techniques and company procedures
Crew Member/Barista
Big O Bagels
Bend
10.2023 - 12.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly and professional manner
- Efficiently operated cash register, accurately handling transactions
- Prepared food items according to established recipes and portion sizes, maintaining high quality standards
- Collaborated with team members to ensure smooth workflow during busy periods, effectively managing time constraints
- Assisted in inventory management by monitoring stock levels and notifying supervisor when supplies needed replenishment
- Adhered to company policies regarding food handling, storage, preparation, and presentation at all times
- Proactively addressed customer concerns or complaints, resolving issues promptly to ensure customer satisfaction
- Efficiently operated espresso machines, grinders, and other equipment to produce consistent and delicious coffee drinks
- Managed inventory levels to ensure an adequate supply of coffee beans, milk, syrups, and other ingredients
- Prepared and served a variety of coffee beverages, including espresso, cappuccino, latte, and cold brew
Team Member
Jamba Juice
Salem
05.2023 - 08.2023
- Provided exceptional customer service by greeting and assisting customers in a friendly and efficient manner
- Prepared and served a variety of smoothies, juices, and other menu items according to Jamba Juice's standards
- Maintained cleanliness and organization of the store, including restocking supplies and sanitizing work areas
- Operated cash register accurately, handling transactions with efficiency while providing excellent customer service
- Educated customers about Jamba Juice's products, ingredients, and nutritional information to help them make informed choices
- Collaborated with team members to ensure smooth operations during peak hours, maintaining fast-paced workflow without compromising quality or customer satisfaction
- Followed all food safety guidelines and procedures to maintain high standards of cleanliness and prevent cross-contamination
- Assisted in inventory management by monitoring stock levels, rotating products appropriately, and notifying management of any shortages or discrepancies
- Handled customer inquiries, complaints, or issues promptly and professionally to ensure customer satisfaction at all times
Education
High School Diploma -
Evergreen Virtual
Bend, OR01-2026
Skills
- Customer Service
- Cashier/Cash Handling
- Phone Etiquette
- Opening/Closing Procedures
- Team/Independent work
- Communication
- Organization
- Time Management
- Conflict Resolution
- Food Handling/Preparation
- Bussing
- Barista
- Dish Washing
- Housekeeping
Timeline
Lead Housekeeper
Pine Country Cleaning
08.2024 - Current
Housekeeping
Girl Friday Cleaning
01.2024 - 07.2024
Crew Member/Barista
Big O Bagels
10.2023 - 12.2023
Team Member
Jamba Juice
05.2023 - 08.2023
High School Diploma -
Evergreen Virtual