Makenna Handrow
Richmond,MI
Summary
I am a student at Oakland University majoring in Human Resource Management. As an employee, I consistently go above and beyond in my tasks. I am self-driven and consistently strive for excellence. I am a curious, quick learner and always willing to take on new assignments.
Overview
5
5
years of professional experience
Work History
Receptionist
Americas Best Contacts And Eyeclasses
Chesterfield, MI
05.2026 - Current
- Managed front desk operations, ensuring smooth patient check-in and appointment scheduling.
- Assisted patients with eyeglass adjustments.
- Processed insurance claims accurately.
Hotel Operations Intern
Hyatt Vacation Club
Bonita Springs, FL
01.2025 - 04.2025
- Participated in departmental rotations to enhance knowledge of hotel operations and identify areas of excellence.
- Engaged with department managers to optimize guest satisfaction and operational efficiency within the hotel.
Student Membership Service Assistant
Florida Gulf Coast University Recreation and Wellness Center
Fort Myers, FL
08.2024 - 01.2025
- Sell memberships for the University Recreation and Wellness Center
- CPR certified to ensure student safety
- Assist students and staff with getting equipment for their workouts
- Provide customer service by answering calls and completing requests
Crew Member
Dunkin' Donuts
Fort Myers, FL
08.2024 - 12.2024
- Serve as a customer-facing crew member to take incoming orders
- Rotate between four stations to accurately fulfill all drink and food orders
- Maintain clean workstations and follow established cleaning practices
Team Lead, Assistant Manager
Tiger's Den Cafe
Armada, MI
03.2022 - 07.2024
- Managed staff, inventory and cash control procedures
- Created different coffees, smoothies, and sandwiches
- Shift management
Cashier, Trainer
Dairy Queen
Richmond, MI
02.2021 - 12.2021
- Excelled in friendly and efficient customer service including preparing and packaging orders
- Opening and closing procedures
Education
Bachelor of Science - Human Resources Management
Oakland University
Rochester, MI05-2028
Dual Enrollment - Human Resources Management
Macomb Community College
Macomb, MI05-2026
Freshman Year - Human Resources Management
Florida Gulf Coast University
Fort Myers, FL05-2025
High School Diploma -
Armada High School
Armada, MI05-2024
Dual Enrollment -
Ferris State University
Big Rapids, MI01-2024
Skills
- Leadership
- Market Research
- Excel/Google Sheets
- Email Marketing
- Customer Service
- Problem-Solving
- Communication
- Canva Professional
- Social Media Marketing
- Photo Editing
Accomplishments
- Student Council (Treasurer)
- National Honors Society
- Junior Leadership Macomb
Timeline
Receptionist
Americas Best Contacts And Eyeclasses
05.2026 - Current
Hotel Operations Intern
Hyatt Vacation Club
01.2025 - 04.2025
Student Membership Service Assistant
Florida Gulf Coast University Recreation and Wellness Center
08.2024 - 01.2025
Crew Member
Dunkin' Donuts
08.2024 - 12.2024
Team Lead, Assistant Manager
Tiger's Den Cafe
03.2022 - 07.2024
Cashier, Trainer
Dairy Queen
02.2021 - 12.2021
Bachelor of Science - Human Resources Management
Oakland University
Dual Enrollment - Human Resources Management
Macomb Community College
Freshman Year - Human Resources Management
Florida Gulf Coast University
High School Diploma -
Armada High School
Dual Enrollment -
Ferris State University