Kenna Hanlon
Murfreesboro,TN
Overview
3
3
years of professional experience
1
1
Certification
Work History
Barista
Joanie's
Murfreesboro, TN
02.2024 - Current
- Maintain a clean work environment by wiping down counters, washing dishes, and cleaning floors.
- Monitor inventory levels of supplies and restock when necessary.
- Greet customers and take orders for coffee drinks, food items, and other beverages.
- Provide excellent customer service by resolving customer inquiries promptly and professionally.
- Manage the store closing processes, ensuring all tasks are completed in a timely manner.
- Perform cash register functions accurately and efficiently.
- Kept up-to-date records of sales transactions using point-of-sale systems.
General Manager
CycleBar
Brentwood, TN
03.2023 - 08.2023
- Managed all daily business operations including staffing, scheduling, inventory control and customer service.
- Established and maintained effective communication with staff members to ensure efficient operations.
- Resolved customer complaints promptly and upheld exemplary standards of service delivery.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Informed clients of current sales promotions to boost sales.
- Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.
Assistant Manager
CycleBar
Brentwood, TN
11.2022 - 03.2023
- Completed all store open and close duties
- Maintained a clean workspace per all safety standards and regulations
- Collaborated with management on developing strategic plans for achieving business goals.
- Maintained up-to-date knowledge of company products and services.
- Analyzed sales data to identify areas for improvement in sales and productivity.
Co-Manager
Journeys Kidz
Nashville, TN
02.2022 - 07.2022
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks and objectives.
- Collaborated with management on developing strategic plans for achieving business goals.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Informed customers of current sales promotions to boost sales.
Sales Lead
American Eagle Outfitters
Franklin, TN
10.2021 - 02.2022
- Ensured compliance with all company policies and procedures.
- Managed opening and closing procedures of the store, including cash handling.
- Coached other employees in customer service strategies and successful selling techniques.
- Identified opportunities to improve processes related to the sale of products or services.
- Engaged shoppers, providing assistance and information on merchandise and product features.
- Provided training sessions for new employees on sales techniques, procedures.
- Created reports and presentations on weekly sales performance to senior management.
Education
MBA -
Middle Tennessee State University
12-2024
BBA -
Belmont University
08.2021
Skills
- Strategic planning
- Team leadership
- Exceptional customer service
- Sales expertise
- Problem-Solving
- Team Development
Certification
- Prepare Data for Exploration, Google, 02/01/23
- Foundations: Data, Data, Everywhere, Google, 02/01/23
- Ask Questions to Make Data-Driven Decisions, Google, 03/01/23
Timeline
Barista
Joanie's
02.2024 - Current
General Manager
CycleBar
03.2023 - 08.2023
Assistant Manager
CycleBar
11.2022 - 03.2023
Co-Manager
Journeys Kidz
02.2022 - 07.2022
Sales Lead
American Eagle Outfitters
10.2021 - 02.2022
MBA -
Middle Tennessee State University
BBA -
Belmont University