Overview
Work History
Education
Skills
Certification
Timeline
Generic

Kenna Hanlon

Murfreesboro,TN

Overview

3
3
years of professional experience
1
1
Certification

Work History

Barista

Joanie's
Murfreesboro, TN
02.2024 - Current
  • Maintain a clean work environment by wiping down counters, washing dishes, and cleaning floors.
  • Monitor inventory levels of supplies and restock when necessary.
  • Greet customers and take orders for coffee drinks, food items, and other beverages.
  • Provide excellent customer service by resolving customer inquiries promptly and professionally.
  • Manage the store closing processes, ensuring all tasks are completed in a timely manner.
  • Perform cash register functions accurately and efficiently.
  • Kept up-to-date records of sales transactions using point-of-sale systems.

General Manager

CycleBar
Brentwood, TN
03.2023 - 08.2023
  • Managed all daily business operations including staffing, scheduling, inventory control and customer service.
  • Established and maintained effective communication with staff members to ensure efficient operations.
  • Resolved customer complaints promptly and upheld exemplary standards of service delivery.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Informed clients of current sales promotions to boost sales.
  • Prepared detailed reports for senior leadership outlining key performance metrics related to operational success.

Assistant Manager

CycleBar
Brentwood, TN
11.2022 - 03.2023
  • Completed all store open and close duties
  • Maintained a clean workspace per all safety standards and regulations
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Maintained up-to-date knowledge of company products and services.
  • Analyzed sales data to identify areas for improvement in sales and productivity.

Co-Manager

Journeys Kidz
Nashville, TN
02.2022 - 07.2022
  • Maintained up-to-date knowledge of company products and services.
  • Provided guidance and support to junior staff members on daily tasks and objectives.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Analyzed sales data to identify trends and adjust sales strategies accordingly.
  • Informed customers of current sales promotions to boost sales.

Sales Lead

American Eagle Outfitters
Franklin, TN
10.2021 - 02.2022
  • Ensured compliance with all company policies and procedures.
  • Managed opening and closing procedures of the store, including cash handling.
  • Coached other employees in customer service strategies and successful selling techniques.
  • Identified opportunities to improve processes related to the sale of products or services.
  • Engaged shoppers, providing assistance and information on merchandise and product features.
  • Provided training sessions for new employees on sales techniques, procedures.
  • Created reports and presentations on weekly sales performance to senior management.

Education

MBA -

Middle Tennessee State University
12-2024

BBA -

Belmont University
08.2021

Skills

  • Strategic planning
  • Team leadership
  • Exceptional customer service
  • Sales expertise
  • Problem-Solving
  • Team Development

Certification

  • Prepare Data for Exploration, Google, 02/01/23
  • Foundations: Data, Data, Everywhere, Google, 02/01/23
  • Ask Questions to Make Data-Driven Decisions, Google, 03/01/23

Timeline

Barista

Joanie's
02.2024 - Current

General Manager

CycleBar
03.2023 - 08.2023

Assistant Manager

CycleBar
11.2022 - 03.2023

Co-Manager

Journeys Kidz
02.2022 - 07.2022

Sales Lead

American Eagle Outfitters
10.2021 - 02.2022

MBA -

Middle Tennessee State University

BBA -

Belmont University

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Kenna Hanlon