Makenna Higgins
Springfield
Summary
Customer-focused Sales Associate skilled in driving sales and enhancing customer experiences through effective communication and teamwork. Experienced in customer service and visual merchandising, adept at resolving conflicts and handling complaints. Recognized for integrity and collaboration, with a strong commitment to delivering exceptional service in a fast-paced environment.
Overview
2
2
years of professional experience
Work History
Associate
Just Kids Consignment
Springfield
09.2025 - Current
- Developing strong customer service skills through daily interactions with customers.
- Processed cash, check, and credit card transactions as cash register operator, ensuring accurate transactions and customer satisfaction.
- Sold products by articulating features and benefits, enhancing customer understanding and driving sales.
- Approached customers and initiated conversations to determine needs and preferences.
- Arranged merchandise with signage and displays to attract customer interest and boost sales.
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
- Maintained professional, positive attitude, contributing to productive work environment.
- Learned about new products and promotions, staying up to date on industry trends to provide informed recommendations to customers.
Associate
Old Navy
Springfield
08.2024 - 09.2025
- Cultivated strong customer service skills through daily interactions, enhancing customer satisfaction.
- Sold products to customers by explaining product features and benefits.
- Approached customers and initiated conversations to determine needs and preferences.
- Trained new employees on basic customer service techniques and procedures.
- Operated cash register to process cash, check and credit card transactions.
- Answered phone calls from potential customers to direct to appropriate products or departments.
- Arranged merchandise with signage and appealing displays, increasing customer engagement and sales.
- Assisted with inventory by identifying and marking items for removal from shelves or storage areas.
- Prioritized and managed multiple tasks efficiently, meeting deadlines and exceeding expectations.
- Enhanced brand image by consistently upholding company policies and procedures.
- Maintained professional, positive attitude, contributing to productive work environment.
- Learned about new products and promotions, staying up to date on industry trends to provide informed recommendations to customers.
- Communicated with colleagues or supervisors, fostering positive relationships and collaboration.
Education
High School Diploma -
Springfield High School
Springfield, IL06-2026
Skills
- Point-of-sale operations
- Cash handling
- Order fulfillment
- Inventory management
- Customer engagement
- Sales techniques
- Customer retention
- Customer loyalty
- Effective communication
- Attention to detail
- Task prioritization
- Team building
- Collaborative teamwork
- Conflict resolution
- Product presentation
- Market insights
- Financial recordkeeping
- Task prioritization
Languages
English
Native/ Bilingual
Affiliations
- Volunteer Work
Timeline
Associate
Just Kids Consignment
09.2025 - Current
Associate
Old Navy
08.2024 - 09.2025
High School Diploma -
Springfield High School