Makenna Hoffman
Toledo,OH
Summary
Dedicated professional with experience at Courageous Community Services, excelling in behavioral support and hygiene assistance. Proven ability to foster social skills development and promote independence among clients. Recognized for exceptional teamwork and active listening, ensuring positive interactions and enhancing client well-being. Committed to delivering outstanding service in all endeavors.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Courageous Community Services
06.2025 - Current
- Assisted disabled clients to support independence and well-being.
- Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
Retail Sales Associate
HomeGoods, TJX Companies
08.2023 - 07.2025
- Greeted customers and helped with product questions, selections, and purchases.
- Helped customers complete purchases, locate items, and join reward programs.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Engaged in friendly conversation with customer to better uncover individual needs.
Education
High School Diploma -
St. Ursula Academy
Toledo, OH05-2025
Skills
- Active listening
- Behavioral support
- Hygiene assistance
- Social skills development
- Teamwork/demographics
- Positive/professional
- Friendly/outgoing
Certification
- Leadership Program, St. Ursula Academy - August 2021- May 2025
Timeline
Direct Support Professional
Courageous Community Services
06.2025 - Current
Retail Sales Associate
HomeGoods, TJX Companies
08.2023 - 07.2025
High School Diploma -
St. Ursula Academy
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