Tierra Taylor
Harrisburg,PA
Overview
11
11
years of professional experience
Work History
Direct Support Professional
Keystone Human Services
06.2022 - Current
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Prior Authorization Specialist
Clarks Resources
04.2016 - 03.2020
- Maintained clean, safe, and well-organized patient environment.
- Documented progress notes thoroughly to track client achievements, concerns, or changes in behavior patterns that may need attention from the interdisciplinary team.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
Front Dest Agent
Candlewood Suites Hotel
01.2014 - 08.2016
- Collected room deposits, fees, and payments.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
Education
Diploma -
Harrisburg High School
Harrisburg, PA06.2027
Cosmetology License - Cosmetology
Empire Beauty School
Harrisburg, PA09.2022
Skills
- Basic medical terminology
- Authorizations
- Benefit Coverage
- HIPAA Compliance
- Customer Service
- Guest Services
- Time Management
- Credit and cash payments
- Oral and written communications
- Listening Skills
- Front Desk Management
- POS Systems
- Active Listening
- Problem-solving abilities
- Critical Thinking
- Data Entry
- Customer Relations
- Call center experience
- Computer Proficiency
- Money handling abilities
- Payment Processing
- Professional telephone demeanor
- Call Center Operations
- Scheduling
Timeline
Direct Support Professional
Keystone Human Services
06.2022 - Current
Prior Authorization Specialist
Clarks Resources
04.2016 - 03.2020
Front Dest Agent
Candlewood Suites Hotel
01.2014 - 08.2016
Diploma -
Harrisburg High School
Cosmetology License - Cosmetology
Empire Beauty School