Raquel Strange
Palm Desert,CA
Summary
Committed direct support professional with a track record of significantly improving clients' safety and well-being. Skilled in crisis intervention and personalized support, adept at facilitating daily living activities and fostering community engagement through organized recreational activities.
Overview
1
1
Certification
14
14
years of professional experience
Work History
Direct Support Professional
PALS INC
Indio, CA
08.2024 - Current
- Delivered direct care and support to individuals with disabilities, enhancing safety, well-being, and overall quality of life
- Assisted clients with daily living activities such as bathing, dressing, grooming, and meal preparation
- Supported individuals in developing independent living skills such as budgeting, grocery shopping, and household chores
- Facilitated socialization by organizing recreational activities and community outings, fostering engagement and connection among clients
- Coordinated transportation for clients to appointments and activities, ensuring timely access to necessary services and opportunities. to and from destinations
Greeter/Customer Service
Mt. Calvary Holy Church
Palm Desert, CA
06.2024 - Current
- Welcomed guests, creating a warm and friendly first impression that enhanced visitor experience
- Effectively handled customer inquiries and complaints, resolving issues promptly and professionally
- Provided accurate information about company services, products, and policies to visitors
- Organized reception area, maintaining cleanliness and tidiness to support positive customer interactions
- Managed visitor sign-in process, verifying identification and issuing visitor badges
- Coordinated communication between departments, facilitating smooth interactions for staff and visitors
- Maintained confidentiality of sensitive information while handling documents or conversations with clients or colleagues
- Trained new receptionists on company policies/procedures ensuring consistent quality service delivery across shifts/teams
Behavior Technician
LeafWing Center
Palm Desert, CA
09.2023 - 08.2024
- Following treatment plans, behavior intervention, Data collection, help develop physical and emotional skills.
- Provided direct one-on-one therapy sessions to clients, implementing evidence-based strategies and techniques
- Maintained accurate documentation of client progress, session notes, and incident reports
- Ensured a safe environment for clients by following safety protocols at all times
- Adapted therapy techniques based on individual needs and preferences of each client
Caregiver for Elderly
Ce Bella Home Care LLC
La Quinta, CA
09.2020 - 03.2023
- Meal prep, Executed errands to support daily activities., light housekeeping, assist with physical therapy, administer medication, assist with hygiene and clothing, Provided companionship to enhance emotional well-being..
- Provided compassionate care to clients in daily living activities.
- Assisted clients with personal hygiene and grooming routines.
- Administered medications as prescribed by healthcare professionals.
Caregiver/Driver
In Home Support Services
10.2015 - 10.2019
- Drove clients to appointments, assisted with personal care and companionship, administered medications, and prepared meals following dietary guidelines..
- Provided personal care and assistance with daily living activities.
- Administered medications and monitored clients' health conditions.
- Assisted clients with mobility and physical therapy exercises.
Office Assistant
Paper company LLC
Indio, CA
04.2012 - 03.2015
- Processed A/P and A/R transactions, completed deposits, and handled phone inquiries.
- Managed office supplies and maintained inventory levels for efficient operations.
- Coordinated schedules and appointments for management and staff meetings.
- Assisted with customer inquiries, providing information and support as needed.
Education
Diploma -
La Quinta High School
La Quinta01-1997
Certification - Veterinary Assistant
College of The Desert
Palm Desert, CA09-2026
Skills
- Disability support
- Patient Care
- Caregiving
- Medication administration
- Alzheimer's Care
- Mental health support
- Crisis intervention
- Patient monitoring
- Service coordination
- Home Care
- Animal care support
- Meal preparation
- Basic math
- Communication skills
- Teaching
- Working with high schoolers
- Client safety protocols
- Administrative experience
- Office management
- Filing
- Time management
- Driving
- Delivery Driver Experience
- Guest relations
- Customer service
- Guest services
- Phone etiquette
- Healthcare support resolution
- Public speaking
- Leadership
- Supervising experience
- Analysis skills
- Recruiting
- Educational experience
- Program design
- Home sanitation
- Technical aptitude
- Computer operation
- Microsoft Office
- Microsoft Word
- EMR systems
- HIPAA
- Alzheimer's Care
- Medical terminology
- Multi-line phone systems
- Animal handling
- Pet care
- Loading and unloading
- Animal care
- Hospitality
- Hotel experience
- Cash handling
- Dietary support
- Applied behavior analysis
- Youth support
- Nursing home experience
- Daycare
- English
- Manual handling
- Work ethic
- Administrative skills
- Computer skills
- Technical aptitude
- Autism support
- Succession planning
- Loading and unloading
- CPR
- Animal care
- Healthcare support
- Medical terminology
- EMR systems
- Youth support
- Microsoft Word
- Technical aptitude
- Dietary support
Personal Information
- Driving License: CDL C
- Availability: Anywhere
- Work Permit: Authorized to work in the US for any employer
Certification
- CDL, Present, CPR Certification, Driver's License, First Aid Certification
Languages
English
Timeline
Direct Support Professional
PALS INC
08.2024 - Current
Greeter/Customer Service
Mt. Calvary Holy Church
06.2024 - Current
Behavior Technician
LeafWing Center
09.2023 - 08.2024
Caregiver for Elderly
Ce Bella Home Care LLC
09.2020 - 03.2023
Caregiver/Driver
In Home Support Services
10.2015 - 10.2019
Office Assistant
Paper company LLC
04.2012 - 03.2015
Diploma -
La Quinta High School
Certification - Veterinary Assistant
College of The Desert