Wilfonce Coulange
Stratford
Summary
Compassionate Direct Support Professional with expertise in disability support, patient care coordination, and community inclusion. Committed to fostering independence and enhancing residents' quality of life through personalized care and effective communication.
Overview
16
16
years of professional experience
1
1
Certification
Work History
Direct Support Professional
Abilis
Greenwich
01.2018 - Current
- Provide a safe, respectful, and supportive environment that upholds residents’ dignity, rights, and individuality.
- Support residents with daily living activities, including meal planning, grocery shopping, and household tasks.
- Collaborate with residents to create and follow personalized daily schedules based on interests, abilities, and goals.
- Promote community inclusion and participation in day programs, social activities, and local events.
- Assist residents with community-based employment, including job coaching, skill development, and workplace readiness.
- Facilitate enrichment activities that encourage independence, personal growth, and community engagement.
- Provide transportation for medical appointments, employment, shopping, and community outings.
- Monitor residents’ well-being, provide emotional support, and encourage positive social interactions.
- Ensure compliance with licensing standards and agency policies, and document progress in Individualized Service Plans.
Server/Dishwasher
Fairway Market
Stamford
01.2010 - 01.2017
- Ensured cleanliness and organization of dining area and service stations to enhance customer experience.
- Managed multiple tables efficiently during peak service times.
- Collaborated with kitchen staff to ensure timely food delivery.
- Provided exceptional customer service to enhance dining experiences.
- Addressed customer inquiries and resolved issues to maintain satisfaction and loyalty.
- Executed opening and closing duties by setting up dining area and restocking supplies for efficient service.
- Delivered food orders promptly and courteously.
- Maintained cleanliness of dishes, utensils, and kitchen equipment.
- Organized clean dishes in designated areas for quick access during service.
- Assisted kitchen staff with food prep and storage tasks.
- Monitored supplies and reported shortages to management promptly.
- Scrubbed and sanitized dishes, pots, pans, utensils, and other kitchen equipment.
- Loaded dirty dishes into the dishwasher racks and unloaded clean dishes from the washer onto carts or shelves.
- Ensured that workstations were kept neat and tidy throughout the shift.
Education
High School Diploma -
Collège De La Trinité
Port-au-Prince, Haiti06-1980
Skills
- Disability support
- Patient care coordination
- Behavioral management
- Family collaboration
- Life skills training
- Daily living support
- Nutrition support
- Community inclusion
- Effective communication
- Verbal and written communication
- Time management
- Problem solving
- Team collaboration
- Active listening
- First aid and CPR
- Hygiene assistance
- Transportation
- Community activities
- Housekeeping tasks
- Disability awareness
- Patient care
- Empathy and patience
Certification
- HHA
- CPR
- PMT (Physical/Psychological Management Techniques)
Languages
Haitian (Creole)
Native/ Bilingual
English
Professional
Timeline
Direct Support Professional
Abilis
01.2018 - Current
Server/Dishwasher
Fairway Market
01.2010 - 01.2017
High School Diploma -
Collège De La Trinité