Makenna Hogan-zackrison
Summary
Dynamic Department Manager with expertise in sales analysis and team leadership. Proven track record in enhancing customer engagement and implementing effective promotional strategies to drive revenue growth.
Overview
8
8
years of professional experience
Work History
Department Manager
Dicks Sporting Goods
Baxter, Minnesota
05.2023 - Current
- Managed daily operations and staff scheduling to ensure efficient service.
- Trained and mentored team members in customer engagement techniques.
- Implemented promotional strategies to enhance product visibility and sales.
- Analyzed sales data to identify trends and inform merchandising decisions.
- Resolved customer complaints promptly and professionally in order to maintain good relationships with clients.
- Collaborated with other departments to ensure smooth flow of operations across multiple teams.
- Ensured compliance with company policies and safety regulations during operations.
- Ensured compliance with all safety regulations in the workplace.
waitress
The Noriega Hotel
Bakersfield, California
01.2019 - 03.2020
- Collaborated with kitchen staff to ensure timely meal delivery.
- Maintained cleanliness and organization of dining area throughout shifts.
- Handled guest complaints professionally and resolved issues promptly.
- Managed inventory levels for supplies and communicated needs to management.
- Developed positive relationships with regular customers through friendly conversation.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained a clean work station by restocking supplies, wiping down counters.
Restaurant Hostess
Firehouse Rosedale station
Bakersfield, California
02.2018 - 01.2019
- Greeted and welcomed guests at Firehouse Rosedale station.
- Managed reservations and seating arrangements efficiently.
- Assisted in coordinating wait times and guest flow.
- Communicated daily specials and menu highlights to patrons.
- Provided excellent customer service to enhance guest experience.
- Collaborated with servers to ensure timely table turnover.
- Maintained cleanliness and organization of the host stand area.
- Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
- Resolved customer complaints in a professional manner while maintaining a positive attitude towards guests.
- Greeted customers and escorted them to their tables.
- Stayed attentive to server availability and table turnover to quickly seat guests.
- Managed reservations, waitlists, and special requests for large parties.
Education
High School Diploma -
Frontier High
Bakersfield, CA05-2018
Skills
- Department leadership
- Team leadership
- Staff development
- Sales analysis
- Customer engagement
- Promotional strategies
- Relationship management
- Compliance management
- Strategies and goals
- Problem solving
- Effective communication
- Team collaboration
Timeline
Department Manager
Dicks Sporting Goods
05.2023 - Current
waitress
The Noriega Hotel
01.2019 - 03.2020
Restaurant Hostess
Firehouse Rosedale station
02.2018 - 01.2019
High School Diploma -
Frontier High