Summary
Overview
Work History
Education
Skills
Affiliations
Certification
References
Timeline
Generic

Makenna Horan

Washburn ,IL

Summary

Dynamic and results-driven professional with a strong work ethic and exceptional customer service skills, honed as a Shift Leader at Dairy Queen. Proven ability to manage shifts effectively while training new staff and resolving customer complaints, ensuring a positive dining experience. Proficient in point-of-sale operations and team collaboration.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Shift Leader

Dairy Queen
Metamora, IL
03.2022 - Current
  • Provided exceptional customer service and maintained a positive attitude throughout the shift.
  • Assisted in training new employees on shift operations.
  • Resolved customer complaints promptly to maintain a high level of satisfaction.
  • Maintained cleanliness and organization of the work area to uphold company standards.
  • Performed opening and closing responsibilities.

Waitress

Geo's Pizza
Metamora, IL
02.2021 - 03.2022
  • Explained menu options to guests, offered suggestions and took orders for food and beverages.
  • Took orders for food and drinks and delivered them to guests.
  • Relayed orders to service bar and kitchen via point-of-sale register system.
  • Processed payments accurately using cash registers or POS systems.
  • Responded to cleaning duties at end of shift.

Education

Bachelor of Science -

Eureka College
Eureka, IL
08-2027

Skills

  • Strong work ethic
  • Shift management
  • Exceptional customer service
  • Point of sale operation
  • Team collaboration

Affiliations

  • Volunteered for Salvation Army- Toys for Tots

Certification

  • Food Handler Certified

References

References available upon request.

Timeline

Shift Leader

Dairy Queen
03.2022 - Current

Waitress

Geo's Pizza
02.2021 - 03.2022

Bachelor of Science -

Eureka College

Similar Profiles

CREATE PROFILE
Makenna Horan