Makenna Kincaid
East Leroy,MI
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
5
5
years of professional experience
Work History
Vet Technician
Bronson Veterinary Services
07.2025 - Current
- Managed anesthesia during procedures to ensure patient safety and comfort
- Assessing patients
- Monitoring hospitalized patients
- Educated pet owners on proper care to promote animal health and well-being
- Assisted with laboratory procedures to ensure accurate diagnostic results
- Collecting samples for diagnostics
- Placing catheters
- Taking X-Rays
Veterinary Assistant
Southside Vet Clinic/ Dog Boarding
Battle Creek, Michigan
06.2021 - 07.2025
- Assisted veterinarians during examinations and medical procedures.
- Administered medications for various patients according to veterinarian instructions.
- Monitored animal behavior and health conditions to ensure timely care and intervention.
- Provided compassionate care to boarding dogs, ensuring comfort and safety.
- Maintained cleanliness and organization of treatment areas and kennels to promote a safe environment for patients.
- Scheduled appointments and managed client communications effectively.
Client Service Representative
Waverley Animal Hospital
Lansing, Michigan
10.2023 - 02.2024
- Provided information about services, treatments, and procedures to pet owners.
- Provided information about services, treatments, and procedures to pet owners.
- Managed billing inquiries and processed payments efficiently.
- Managed billing inquiries and processed payments efficiently.
- Organized reception area to ensure client comfort and support efficient operations.
Client Service Representative
Miller Animal Clinic
Lansing, Michigan
09.2023 - 02.2024
- Provided customer service support to clients in a timely and efficient manner.
- Resolved client concerns by researching details and communicating solutions effectively.
- Built sustainable client relationships built on trust by applying excellent communication and interpersonal skills.
- Managed customer records in database system to ensure accuracy and accessibility.
- Coordinated appointment scheduling and maintained pet records for clients.
Education
Associate of Science -
Kellogg Community College
Battle Creek, MI05-2024
High School -
Athens High School
Athens, MI05-2023
Career Center -
Calhoun Area Career Center
Battle Creek, MIDual Enrollment -
Kellogg Community College
Battle Creek, MILansing Community College
Lansing, MISkills
- Patient assessment
- Sample collection
- Medical records management
- Medical record-keeping
- Patient monitoring
- Pet history gathering
- Appointment scheduling
- Treatment coordination
- Client communications
- Explaining treatment
- Attention to detail
- Team collaboration
- Problem solving
- Effective communication
Voluntarism
- Athens Basketball camp, 01/01/20, 12/31/23
- Athens Schools Concession stand at Basketball games, 01/01/20, 12/31/21
- Shop With A Cop, 01/01/22, 12/31/22
- Athens Track- Announcer, 01/01/23, 12/31/23
Activities
- Calhoun Area Career Center FFA, 08/21/21, 05/23/23
- Athens High School- NHS, 01/01/23, 12/31/23
- Athens Varsity Basketball team, 01/01/21, 12/31/23
- District Champions, Athens Varsity Basketball, 01/01/20, 12/31/23
- Athens Varsity Softball team, 01/01/21, 12/31/22
- Spanish Club, 01/01/20, 12/31/23
- National Honor Society, 01/01/19, 12/31/23
Timeline
Vet Technician
Bronson Veterinary Services
07.2025 - Current
Client Service Representative
Waverley Animal Hospital
10.2023 - 02.2024
Client Service Representative
Miller Animal Clinic
09.2023 - 02.2024
Veterinary Assistant
Southside Vet Clinic/ Dog Boarding
06.2021 - 07.2025
Associate of Science -
Kellogg Community College
High School -
Athens High School
Career Center -
Calhoun Area Career Center
Dual Enrollment -
Kellogg Community College
Lansing Community College