Makenna Mitchell
Nexstep Medical Detox
Spanish Fork,UT
7
years of professional experience
Dependable professional with strong communication and problem-solving skills. Experienced in fast-paced environments, committed to enhancing customer satisfaction through effective teamwork and support.
Work History
Behavior Technician
1 Year 9 Months- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
- Worked well in a team setting, providing support and guidance.
Cashier/Retail Sales Associate
3 Years 1 Month- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer and balanced daily sales reports.
- Built relationships with customers to encourage repeat business.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
Customer Service Representative
7 Months- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume inbound calls while maintaining exceptional service standards.
- Developed training materials to enhance onboarding processes for new team members.
- Implemented feedback mechanisms to improve customer satisfaction scores consistently.
Education
High School Diploma
Skills
Friendly
positive attitude
Teamwork and collaboration
Customer service
Problem-solving
Time management
Attention to detail
Flexible and adaptable
Dependable and responsible
Multitasking Abilities
Computer skills
Organizational skills
Active listening
Calm under pressure
Excellent communication
Timeline
Behavior Technician
Nexstep Medical Detox
09.2024 - CurrentRead More
Cashier/Retail Sales Associate
Dr. Johns
08.2021 - 09.2024Read More
Customer Service Representative
ROI Solutions Inc.
01.2019 - 08.2019Read More
Merit College Preparatory Academy
High School Diploma
Read More