Makenna Retherford
Cape Coral
Summary
Dynamic Front End Lead at BJ's Wholesale Club with a proven track record in enhancing customer service and team performance. Skilled in staff supervision and time management, passionate about fostering a collaborative environment.Adept at analyzing feedback to drive operational enhancements, I trained team members to excel in client communication and operational excellence.
Overview
3
3
years of professional experience
Work History
Front End Lead
Bj's Wholesale Club
10.2025 - Current
- Supervised front-end operations, ensuring efficient customer service and workflow management.
- Trained and mentored junior team members on best practices and operational procedures.
- Implemented process improvements, enhancing overall team performance and service delivery.
- Analyzed customer feedback to identify trends and inform front-end enhancements.
Membership Sales Associate
Bjs Wholesale Club
09.2025 - Current
- Provided exceptional service to enhance member satisfaction and retention, resolving issues promptly and professionally.
- Executed sales initiatives to promote membership benefits and services.
- Collaborated with team members to achieve monthly sales goals.
- Processed new memberships efficiently using point-of-sale systems.
- Trained new staff on membership procedures and customer engagement techniques.
Key Holder
Dollar General
12.2024 - 08.2025
- Opened and closed store, ensuring compliance with company policies and security protocols.
- Managed cash register operations, accurately processing transactions and balancing drawers daily.
- Assisted customers with product inquiries, enhancing overall shopping experience through knowledgeable service.
- Maintained inventory levels by restocking shelves and organizing displays to optimize product visibility.
- Collaborated with management on inventory audits, ensuring accuracy in stock records and loss prevention efforts.
- Handled difficult situations calmly under pressure resolving conflicts between both customers and staff in a professional manner.
- Enhanced customer experience by providing exceptional service and addressing inquiries promptly.
Assistant Store Manager
Dollar General
09.2022 - 05.2023
- Supported inventory management processes, including stock replenishment and organization of merchandise displays.
- Trained new employees on operational standards and customer service excellence to enhance team performance.
- Managed cash handling procedures, ensuring accuracy during transactions and maintaining financial accountability.
- Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
- Analyzed sales data to identify trends and make recommendations for product assortment adjustments.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
Key Holder
Dollar General
08.2022 - 09.2022
- Trained new employees on operational procedures, promoting a collaborative team environment.
- Monitored sales floor for cleanliness and organization, upholding store standards and customer satisfaction.
- Implemented promotional displays to drive sales, contributing to store marketing initiatives effectively.
- Managed daily cash handling procedures, ensuring accuracy in transactions and preventing losses due to discrepancies.
- Trained and supervised new employees to apply best practices in customer service and store operations.
Education
High School Diploma -
Lake Wales Senior High School
Lake Wales, FL05.2017
Skills
- Customer service
- Client communication
- Staff supervision
- Time management
- Goals and performance
Timeline
Front End Lead
Bj's Wholesale Club
10.2025 - Current
Membership Sales Associate
Bjs Wholesale Club
09.2025 - Current
Key Holder
Dollar General
12.2024 - 08.2025
Assistant Store Manager
Dollar General
09.2022 - 05.2023
Key Holder
Dollar General
08.2022 - 09.2022
High School Diploma -
Lake Wales Senior High School