Carlos Pimentel Garcia
Bj's Wholesale Club
Woodbridge,VA
7
years of professional experience
Work History
Front End Lead
4 Years 1 Month- Trained newly hired top talent to fill key positions and maximize productivity.
- Cultivated strong client relationships to enhance loyalty and streamline operations.
- Resolved service and billing issues through direct consultation with customers.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Helped customers find specific products, answered questions and offered product advice.
- Collaborated with sales team to achieve collective targets and drive performance.
- Sold various products by explaining unique features and educating customers on proper application or usage.
- Resolved member inquiries and complaints using store policies and service protocols.
- Processed returns, exchanges, and refunds with accuracy at customer service desk.
- Coordinated with front-end and department teams to locate products and support requests.
- De-escalated difficult situations with professionalism, maintaining positive member experiences.
- Assisted members with membership account questions, renewals, and account updates.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Analyzed customer service metrics to identify trends and develop strategies for improvement.
Customer Service Representative
2 Years 11 Months- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Resolved product and consumer complaints through effective communication, enhancing customer satisfaction.
- Built strong customer relationships, leading to increased repeat business.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
- Mentored new employees on procedures and policies, improving team cohesion and knowledge retention.
Project Assistant
2 Years 10 Months- Assisted with coordination of daily activities for projects.
- Managed, scheduled and coordinated office functions and activities for employees.
- Coordinated office functions and scheduled activities to support employee engagement.
- Fostered positive working relationships with staff and management to enhance collaboration.
- Improved knowledge and productivity through continuous education and learning from senior team leader.
- Developed positive customer relationships through friendly greetings and excellent service.
- Contributed to team safety and productivity by removing safety hazards and keeping areas neat and well-stocked.
- Maintained excellent levels of workplace cleanliness around equipment to enhance safety and productivity.
- Ensured team safety and productivity by removing hazards and maintaining well-organized, stocked areas.
Education
High School Diploma
Skills
Payment processing
Customer Service
Retention strategies
Positive Attitude
Upselling skills
[spanish] Fluency
Customer Account Management
Transaction Processing
Service-oriented mindset
Phone Communication
Point of Sale Systems
In-store assistance
Customer Relations
Administrative Support
Inventory Management
Customer assistance
Client relations
Team leadership
Education and Training
other
Timeline
Front End Lead
Bj's Wholesale Club
09.2022 - CurrentRead More
Customer Service Representative
Tropical Smoothie Café
03.2020 - 02.2023Read More
Project Assistant
Kp Roofing
01.2020 - 11.2022Read More
Freedom Highschool
High School Diploma
Read More