Daryl (Makenzie) Roberts
Bridge City
Summary
Skilled in team management and employee training, with a strong emphasis on customer service excellence. Successfully delegated tasks based on shift requirements and individual capabilities, contributing to operational efficiency. Experienced in cash handling operations, including processing payments and maintaining accurate financial records. Capable of analyzing discrepancies in cash balances and implementing corrective actions to ensure accuracy.
Overview
3
3
years of professional experience
Work History
Front End Lead
Market Basket
Bridge City
05.2022 - Current
- Managing workloads among team members based on individual strengths and availability.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Managed opening and closing procedures by reconciling sales records and cash transactions with software data.
- Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Managed customer complaints and rectified issues to complete satisfaction.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Analyzed and reconciled discrepancies in cash balances.
- Verified and recorded cash totals from daily receipts.
- Prepared deposit slips for all incoming funds according to established procedures.
- Adhered to security protocols while handling large sums of money.
- Performed currency exchange, cashed checks, and issued money orders.
- Balanced assigned drawers on a daily basis using manual calculations or computerized systems.
- Processed efficient and accurate cash, check, debit and credit card payments using Point-of-Sale system.
- Accepted and processed credit and cash payments, making correct change from cash register drawer.
- Operated cash register or POS system to receive payment by cash, check and credit card.
Education
High School Diploma -
Bridge City High School
Bridge City, TX05-2023
Skills
- Team management
- Employee training
- Customer service
- Workload delegation
- Cash handling
- Conflict resolution
- Point-of-sale systems
- Effective communication
- Cash register operation
- Deposit preparation
- Security protocols
- Communication skills
- Bill payment
- Check endorsement
- Money sorting
- Cash counting
Timeline
Front End Lead
Market Basket
05.2022 - Current
High School Diploma -
Bridge City High School