Summary
Overview
Work History
Education
Skills
Timeline
Generic

Hailey Pinon

Seattle,WA

Summary

Dynamic Front End Lead at Grocery Outlet Bargain Market with a strong track record in cash management, team leadership, and customer service. Proven ability to resolve conflicts, boost team performance, and improve operational efficiency in a fast-paced retail environment. I'm Adept at training staff, organizing daily operations, and driving customer satisfaction through a collaborative, upbeat, and solution-oriented approach. I am known for adaptability, forward-thinking leadership, and a effective and positive communication style that maximizes team engagement.

Overview

2
2
years of professional experience

Work History

Front End Lead

Grocery Outlet Bargain Market
02.2025 - 06.2025
  • Monitored cash drawers in 4 checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.

Closing Management

Grocery Outlet Bargain Market
05.2024 - 02.2025
  • Communicated with management when customer issues escalated and worked to find resolutions.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Cross-trained existing employees to maximize team agility and performance.
  • Managed and motivated employees to be productive and engaged in work.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

Cashier

Grocery Outlet Bargain Market
01.2023 - 05.2024
  • Answered questions about store policies and addressed customer concerns.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Stocked, tagged and displayed merchandise as required.

Education

Associate of Arts - Early Childhood Education

Sacramento City College
Sacramento, CA
06-2026

GED -

Arkansas High School
Texarkana, AR
01-2022

Skills

  • Effective cash management
  • Team supervision
  • Analytical problem-solving
  • Skilled in multitasking
  • Experienced in conflict management
  • Proficient in interpersonal communication skills
  • Strategic delegation of responsibilities

Timeline

Front End Lead

Grocery Outlet Bargain Market
02.2025 - 06.2025

Closing Management

Grocery Outlet Bargain Market
05.2024 - 02.2025

Cashier

Grocery Outlet Bargain Market
01.2023 - 05.2024

Associate of Arts - Early Childhood Education

Sacramento City College

GED -

Arkansas High School

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