Summary
Overview
Work History
Education
Skills
Certification
Timeline
BusinessAnalyst

Marjorie Olivario

Gurnee,IL

Summary

Motivated professional with talent for coordinating guest services. Proactive with a history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination, and customer support. Highly organized, detail-oriented, and thrives in fast-paced, intense environments.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Front End Lead

Marianos
07.2024 - Current
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.
  • Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
  • Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
  • Managed efficient cash register operations.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.

Frontend Teamlead

Walmart
03.2024 - 07.2024
  • Led a team of developers to complete project milestones on time, resulting in successful product launches.
  • Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
  • Deployed continuous integration pipelines for efficient code testing and deployment processes, significantly reducing the risk of bugs reaching production environments.
  • Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
  • Monitored customers for signs of security concerns and escalated issues to management.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Managed efficient cash register operations.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Recommended complementary purchases to customers, increasing revenue.
  • Mentored team members to enhance professional development and accountability in workplace.
  • Trained team members in successful strategies to meet operational and sales targets.
  • Monitored cash drawers in Number checkout stations to verify adequate cash supply.

Sales Floor Associate

Walmart
10.2023 - 03.2024
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Answered customer questions about products and services, helped locate merchandise, and promoted key items.
  • Maintained a clean and organized sales floor, ensuring an efficient shopping experience for customers.
  • Greeted customers, helped locate merchandise, and suggested suitable options.

Online Grocery Associate

Walmart
07.2020 - 06.2023
  • Managed multiple priorities simultaneously, consistently meeting or exceeding deadlines for order completion and pickup times.
  • Improved customer satisfaction by efficiently and accurately fulfilling online grocery orders.
  • Placed completed orders in labeled, temperature-appropriate storage pending customer pick up.
  • Tracked substitutions and informed customers of changes.
  • Assisted in training new Online Grocery Associates, sharing best practices for efficient order processing and customer service techniques.
  • Consistently met deadlines and quality goals for accuracy and timeliness.
  • Bins and picks merchandise using inventory management system, correcting discrepancies to improve overall accuracy.
  • Memorized store layouts and planograms to fulfill orders using shortest, most efficient route.
  • Responded to customer issues and resolved complaints by leveraging expert knowledge.

Busser

Greatwolf Lodge Hotel
11.2019 - 02.2020
  • Reset and cleaned tables quickly to prepare for new customers.
  • Collected trash, wiped up spills, and removed trays to maintain fresh and clean customer areas.
  • Transported dirty utensils, dishes, and trays to kitchen to help team stay on top of cleaning.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Education

Warren Township Highschool
Gurnee, IL

Skills

  • Goal Setting
  • Analytical Thinking
  • Building Customer Loyalty
  • Engaging with diverse customers
  • Task Prioritization
  • Store Organization
  • Team building
  • Flexible Hours
  • Goal-Driven
  • Decision-Making
  • Positive Customer Engagement
  • Active Listening
  • Creative Thinking
  • Team Leadership
  • Team Collaboration
  • Reliability
  • Adaptable and Flexible
  • Multitasking Abilities
  • Customer Assistance
  • Reliable and Responsible
  • Honest and Dependable
  • Problem-Solving
  • Friendly and Helpful
  • Teamwork and Collaboration
  • Word Processing
  • Order Management
  • File Management
  • Staff Supervision
  • Team Supervision
  • Staff Management
  • Cash Handling Accuracy
  • Cash Register Operation
  • Goals and performance
  • Training and mentoring
  • Cash Handling
  • Hospitality services
  • Cash counting
  • Time Management
  • Task automation tools
  • Frontend development
  • Code review
  • Continuous integration
  • Agile methodologies
  • Customer relationship management

Certification

License2lead

Timeline

Front End Lead

Marianos
07.2024 - Current

Frontend Teamlead

Walmart
03.2024 - 07.2024

Sales Floor Associate

Walmart
10.2023 - 03.2024

Online Grocery Associate

Walmart
07.2020 - 06.2023

Busser

Greatwolf Lodge Hotel
11.2019 - 02.2020

Warren Township Highschool

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