Summary
Overview
Work History
Education
Skills
Certification
Coursework
Timeline
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Konnor Clark

Austintown

Summary

Professional with high standards and results-driven approach, equipped for Services Team Lead role. Extensive experience in managing teams to deliver exceptional service and operational efficiency. Known for strong focus on team collaboration and adaptability to changing needs. Expertise in conflict resolution and strategic planning.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Front End Services Team Lead

Walmart
09.2024 - Current
  • Lead and oversee front-end team members to ensure smooth and efficient customer service operations
  • Manage customer interactions and ensure an optimal shopping experience through the coordination of checkout lanes and customer assistance
  • Responsible for managing breaks and coordinating break schedules for the front-end team to ensure consistent staffing during peak hours
  • Handle lottery management, ensuring proper inventory levels, verifying tickets, and reconciling all transactions for accuracy
  • Perform money management duties, including ensuring proper cash handling procedures, balancing tills, and maintaining secure cash flow throughout shifts
  • Provide coaching, mentoring, and training for new associates, reinforcing Walmart’s service standards and company culture
  • Assist with inventory control, stock rotation, and maintaining the cleanliness and organization of the store

Doorman/Security

First Presbyterian Church
09.2021 - Current
  • Oversee the door by keeping vigilant watch to ensure the safety of the church and members
  • Responsible for the set up and clean-up after events per the instructions given

Meat and Produce TA Sponsor

Walmart
02.2024 - 09.2024
  • Responsible for maintaining cleanliness and organization of the meat and produce department, ensuring a visually appealing and hygienic environment for customers
  • Assist in stocking shelves, rotating merchandise, and replenishing inventory to ensure freshness and availability of products
  • Provide excellent customer service by assisting shoppers with inquiries, locating items, and offering recommendations on selections
  • Responsible for training new associates and getting them adapted to Walmart’s culture
  • Helped and worked in other departments such as Deli, Front End, Frozen, and Dairy

Success After 6 Champion

United Way
11.2022 - 06.2024
  • Office work and paperwork to keep the program data up to date
  • Plan, teach, and assist up to 70 children in the various activities during the program

Ride Operator in Charge

Cedar Point
06.2021 - 10.2023
  • Managed, supervised, and operated numerous rides at Cedar Point ensuring the safety protocols for each ride were strictly followed
  • Responsible for the overall wellness, safety and satisfaction of guests

Education

Bachelor of Science - Business Administrations, Business Economics, Political Science, Business Leadership

Youngstown State University
Youngstown, Ohio
12.2024

Skills

  • Team leadership
  • Service coordination
  • Customer satisfaction
  • Conflict resolution
  • Team collaboration
  • Goal setting
  • Operational efficiency
  • Team motivation

Certification

  • Microsoft Excel Associate, Certified
  • Mastery in Export, Global Supply Chain, Certification, 5

Coursework

  • Employee Relations
  • Strategic Management
  • Business Analytics
  • Business Professionalism
  • Fundamentals of Management
  • Management Information Systems
  • Operations Management
  • Business Finance
  • Analysis of Economic Problems

Timeline

Front End Services Team Lead

Walmart
09.2024 - Current

Meat and Produce TA Sponsor

Walmart
02.2024 - 09.2024

Success After 6 Champion

United Way
11.2022 - 06.2024

Doorman/Security

First Presbyterian Church
09.2021 - Current

Ride Operator in Charge

Cedar Point
06.2021 - 10.2023

Bachelor of Science - Business Administrations, Business Economics, Political Science, Business Leadership

Youngstown State University

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Konnor Clark