Victoria Alarcon
CA
Summary
Dynamic Front End Lead at Lazy Acres Natural Market with expertise in customer service and team leadership. Proven ability to enhance checkout efficiency and resolve customer issues with professionalism. Bilingual in Spanish and English, skilled in point-of-sale systems and employee training, fostering a collaborative and high-performing work environment.
Overview
16
16
years of professional experience
Work History
Front End Lead
Lazy Acres Natural Market
Los Angeles, California
09.2025 - Current
- Manage daily operations of cash registers and checkout processes
- Led front-end team to ensure high-quality customer service
- Train new employees on customer interaction and point-of-sale systems
- Implement best practices for efficient checkout and customer flow
- Resolve customer inquiries and complaints with professionalism and empathy.
Bakery Assistant
Lazy Acres Natural Market
Hermosa Beach, CA
03.2022 - 08.2025
- Assisted in daily baking operations, ensuring product quality and freshness
- Supported inventory management by organizing and restocking supplies efficiently
- Maintained cleanliness of workstations and equipment to meet safety regulations
- Collaborated with team members to prepare a variety of baked goods
- Engaged with customers to provide product information and recommendations
- Monitored baking times and temperatures to ensure proper cooking processes
- Trained new staff on bakery procedures and safety protocols effectively
- Maintained a clean and sanitary work area throughout the day
- Set up fresh baked goods in front display, organizing for visibility, and to showcase daily specials or items with limited availability or shelf-life
- Packaged bakery items and purchases in boxes and bags for customer carrying convenience
- Baked cookies, muffins, breads, tarts, pies, cupcakes and other desserts
- Assisted bakers in retrieving supplies from storage areas to keep bakery operations smooth during high-volume periods
- Restock shelves with freshly made products
- Served customers at the front counter by providing product information and taking orders
- Ensured that all safety protocols were followed while working in the bakery area
- Provided excellent customer service by addressing inquiries promptly and courteously
- Provided excellent customer service to foster satisfaction and loyalty
- Assisted in the preparation of dough for cakes, pies and other baked goods
- Decorated cakes using various techniques such as piping
- Conducted regular inventory checks to monitor stock levels of baking supplies
Pastry Cook
Do&Co
Redondo Beach, California
09.2021 - 03.2022
- Prepared a variety of pastries following established recipes and techniques
- Maintained cleanliness and organization of workstations and kitchen areas
- Operated kitchen equipment, including ovens, mixers, and pastry tools safely
- Collaborated with team members to ensure timely completion of pastry orders
- Monitored baking processes to ensure product quality and consistency
- Followed food safety guidelines to maintain health standards in the kitchen
- Operated ovens, mixers, grinders and other kitchen equipment as needed
- Ensured that all food products were stored properly in accordance with health regulations
- Measured ingredients required for specific food items being prepared
- Checked temperatures of ovens regularly to ensure proper baking conditions
- Collaborated with professionals to plan and develop new recipes
Dispatcher
Transportation Concepts
Los Angeles, California
11.2009 - 11.2010
- Coordinated daily transportation schedules for efficient route management
- Managed freight documentation and compliance with regulations
- Utilized dispatch software to track vehicle locations and optimize routes
- Assigned drivers to appropriate routes based on customer needs
- Resolved customer complaints related to service issues or delays
- Utilized computer systems to locate addresses, calculate estimated arrival times, and provide directions when necessary
- Updated records of driver locations, delays, and cancellations
- Utilized various software systems to facilitate movement, planning and scheduling
Education
Vocational Program Graduate - Baking
Los Angeles Trade Technical College
Los Angeles, CA06-2019
Skills
- Fluent in Spanish and English
- Point-of-sale systems
- Customer service
- Employee training
- Team leadership
- Inventory management
- Visual merchandising
- Cash handling
- Problem solving
- Time management
- Effective communication
- Conflict resolution
- Professional demeanor
- Staff supervision
- Cash register operation
- Workflow management
Languages
Spanish
Full Professional
Timeline
Front End Lead
Lazy Acres Natural Market
09.2025 - Current
Bakery Assistant
Lazy Acres Natural Market
03.2022 - 08.2025
Pastry Cook
Do&Co
09.2021 - 03.2022
Dispatcher
Transportation Concepts
11.2009 - 11.2010
Vocational Program Graduate - Baking
Los Angeles Trade Technical College