Jennifer Sanchez
Plano,Texas
Summary
At Walmart, as a Front End Team Lead, I spearheaded a team that consistently met project milestones, enhancing product launches and sales. My leadership, rooted in effective delegation and fostering collaboration, alongside strong customer service and problem-solving skills, significantly boosted team efficiency and customer satisfaction.
Overview
4
4
years of professional experience
Work History
Front End Team Lead
Walmart
Plano, TX
08.2020 - 06.2024
- Effectively delegated tasks among team members based on individual strengths, ensuring a balanced workload and efficient project completion.
- Led a team of developers to complete project milestones on time, resulting in successful product launches.
- Fostered an open, collaborative work environment by promoting regular communication between team members and encouraging the sharing of ideas and solutions to common challenges.
- Provided comprehensive documentation for all projects completed during my tenure as a Front End Team Lead.
- Managed client relationships by communicating project progress updates regularly and addressing any concerns proactively.
- Mentored junior developers, offering guidance and support to increase their technical skills and confidence levels.
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Monitored cash drawers in [Number] checkout stations to verify adequate cash supply.
- Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
- Maintained transaction security by verifying payment cards against identification.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Developed and implemented strategies to optimize store sales and profitability.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Mentored team members to enhance professional development and accountability in workplace.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Recommended complementary purchases to customers, increasing revenue.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Developed strong rapport with customers and created positive impression of business.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Monitored customers for signs of security concerns and escalated issues to management.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
Education
High School Diploma -
Colegio Jerusalen
El Salvador10.2019
Skills
- Customer Service
- Problem-solving skills
- Listening Skills
- Cash counting
- Hospitality services
- Training and mentoring
- Goals and performance
- Cash Register Operation
- Employee Motivation
- Conflict Management
- Payment Processing
- Inventory and Stocking
- Store Opening and Closing
- Fraud prevention
- Price Verification
- Honest and Dependable
- Customer Assistance
- Friendly and Helpful
- Reliable and Responsible
- Positive Customer Engagement
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Front End Team Lead
Walmart
08.2020 - 06.2024
High School Diploma -
Colegio Jerusalen