Summary
Overview
Work History
Education
Skills
Timeline
Intern

Makenna Shipilov

Bayville,NJ

Summary

Dynamic business owner with a proven track record at Chamber Maids LLC, excelling in operations management and customer service. Skilled in negotiation and upselling strategies, I enhanced client satisfaction and reduced costs, fostering strong relationships that drove repeat business. Committed to delivering high-quality services and cultivating a positive team culture.

Overview

9
9
years of professional experience

Work History

Owner/Operator

Chamber Maids LLC
04.2022 - Current
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Increased customer satisfaction by providing high-quality services and timely communication.
  • Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.

Caregiver/Food Server

Brandywine Assisted Living
05.2019 - 04.2022
  • Assisted clients with activities of daily living, promoting independence and quality of life.
  • Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
  • Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives. Prepared well balanced meals to support client nutritional needs according to all dietary restrictions.
  • Provided safe mobility support to help patients move around personal and public spaces.
  • Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
  • Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
  • Supported clients with mental support and physical activities to accomplish quality of life and sustain needs.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.

Beauty Advisor

Walgreens
03.2017 - 07.2018
  • Advised clients on skincare products and makeup application techniques to enhance beauty regimens.
  • Assessed customer needs through consultations, providing tailored recommendations for product selection.
  • Educated customers on ingredient benefits and usage instructions to promote informed purchasing decisions.
  • Trained new team members on product knowledge, sales strategies, and customer engagement techniques.
  • Maintained an organized inventory system, ensuring product availability and accurate stock levels.
  • Increased sales revenue by effectively upselling and cross-selling beauty items based on client needs.
  • Processed payments, entering sales in register for prompt customer service.

Sales Associate

Maple Leaf Farms
07.2016 - 01.2017
  • Processed customer transactions efficiently using point-of-sale systems.
  • Assisted in maintaining accurate cash drawer balances and reconciliations.
  • Trained and mentored new sales associates, fostering a collaborative team environment.
  • Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.

Education

High School Diploma -

Lawrence High School
Lawrenceville, NJ
06-2012

Skills

  • Operations management
  • Documentation and reporting
  • Business planning
  • Small business operations
  • Consulting
  • Negotiation
  • Customer service
  • Upselling strategies
  • Retail experience
  • Attention to detail
  • Payment processing
  • Teamwork and collaboration

Timeline

Owner/Operator

Chamber Maids LLC
04.2022 - Current

Caregiver/Food Server

Brandywine Assisted Living
05.2019 - 04.2022

Beauty Advisor

Walgreens
03.2017 - 07.2018

Sales Associate

Maple Leaf Farms
07.2016 - 01.2017

High School Diploma -

Lawrence High School

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Makenna Shipilov