Makenna Staffen
Spring Hill,TN
Summary
Psychology and Multidisciplinary Studies student with a minor in Intelligence and Special Securities, combining strong interpersonal skills with analytical thinking, research experience, and risk awareness. Experienced in leadership, training, and customer-facing roles within fast-paced, people-centered environments. Known for professionalism, adaptability, and attention to detail, with a proven ability to communicate effectively, support team development, and maintain confidentiality. Seeking an entry-level role where critical thinking, behavioral insight, and strong organizational skills contribute to team and organizational success.
Overview
7
7
years of professional experience
Work History
Manager
Ace Hardware
05.2023 - Current
- Supervise daily store operations, including opening/closing procedures, scheduling support, and team coordination, while ensuring excellent customer service and operational efficiency
- Trained, supported, and coached employees in customer service, product knowledge, and point-of-sale systems, building on prior experience as a cashier from May 2023 to June 2025
- Manage cashier responsibilities, including accurate cash handling, transactions, and issue resolution, while maintaining a safe, organized, and customer-focused retail environment
Barista
Starbucks
07.2024 - 08.2025
- Prepared high-quality espresso beverages in alignment with company recipes and service standards.
- Monitored and managed inventory, ensuring timely restocking and minimizing product waste.
- Delivered responsive customer service, addressing inquiries and resolving concerns to enhance satisfaction.
- Upheld health, safety, and cleanliness standards, maintaining an organized and compliant work environment.
Intern
University Police Department
01.2025 - 04.2025
- Observed and documented police procedures during ride-alongs, gaining insight into daily patrol operations and specialized units.
- Assisted officers with patrol duties and administrative tasks, contributing to department efficiency and community safety efforts.
- Engaged with citizens to provide information on safety practices and available resources.
- Developed proficiency with law enforcement equipment, including radio systems and computer software.
- Collaborated with officers and interns, fostering teamwork that supported smooth department operations.
Barista
The Fainting Goat Coffee Co.
05.2021 - 12.2023
- Prepared and served beverages efficiently while maintaining quality, cleanliness, and accuracy in a high-volume customer service environment
- Built positive customer relationships through clear communication, active listening, and problem-solving to ensure a welcoming and inclusive experience
- Managed multiple tasks simultaneously, including order processing, cash handling, and teamwork coordination, while adapting quickly to changing priorities
- Operated espresso machines and brewing equipment, maintaining safety and cleanliness standards.
Team Member
Chick-fil-A
08.2018 - 05.2021
- Delivered high-quality customer service in a fast-paced environment while maintaining accuracy, professionalism, and brand standards during peak hours
- Trained and onboarded new team members by modeling best practices, providing real-time feedback, and supporting skill development to ensure team success
- Collaborated with team leaders and peers to improve efficiency, communication, and customer satisfaction through teamwork and adaptability
Education
Bachelor of Arts - Psychology
University of Mississippi
University, MS05-2026
Bachelor of Arts - Multidisciplinary Studies
University of Mississippi
University, MS05-2026
Skills
- Interpersonal Communication
- Critical Thinking
- Research & Information Analysis
- Confidentiality & Discretion
- Employee Training & Onboarding
- Conflict Resolution
- Ethical Decision-Making
- Attention to Detail
- Organizational Skills
- Time Management
- Adaptability
- Professional Written Communication
Timeline
Intern
University Police Department
01.2025 - 04.2025
Barista
Starbucks
07.2024 - 08.2025
Manager
Ace Hardware
05.2023 - Current
Barista
The Fainting Goat Coffee Co.
05.2021 - 12.2023
Team Member
Chick-fil-A
08.2018 - 05.2021
Bachelor of Arts - Psychology
University of Mississippi
Bachelor of Arts - Multidisciplinary Studies
University of Mississippi