Summary
Overview
Work History
Education
Skills
Awards
Timeline
Generic

Makenna Szolomayer

Manchester,CT

Summary

Dynamic, passionate professional with extensive experience in scheduling management and client communication at Fun 2B Free Therapies. Proven ability to maintain strong relationships with staff and families, and enhance team performance through effective leadership. Skilled in data documentation and adaptable to changing environments, ensuring high-quality service delivery and client satisfaction.

Overview

7
7
years of professional experience

Work History

Center Manager & Scheduler

Fun 2B Free Therapies
07.2023 - 08.2025
  • Supervised and facilitated team dynamics, providing live, constructive feedback to staff to improve performance and maintain high-quality service.
  • Billed for provided ABA services using Lumary/Salesforce software for both Medicaid and private insurance.
  • Adapted and made real-time adjustments to daily schedules, ensuring that each client had a behavior therapist available for their session, filling in as needed for direct care.
  • Managed office needs including answering phones, making copies, tracking documentation, training new staff and being the point person between clients and clinicians.
  • Maintained daily communication with client parents/guardians, providing updates on scheduling changes, session progress, and any important developments.

Therapeutic Crisis Responder

Solterra Academy
06.2022 - 07.2023
  • Built rapport with clients, including those with behavioral and psychiatric disorders, using a consistent, calm, and empathetic approach to foster trust and cooperation.
  • Provided proactive strategies and coping tools to students to minimize behavior escalations and promote emotional regulation.
  • Responded to acute crisis calls for students aged 5-21, offering immediate verbal de-escalation techniques and supporting students through emotional distress.
  • Maintained up-to-date certification in Therapeutic Crisis Intervention (TCI) to ensure adherence to best practices and enhance effectiveness in crisis management.
  • Documented all incidents, interventions, and follow-ups in accordance with organizational policies and state guidelines.

Assistant Teacher ABA Classroom

Solterra Academy
06.2018 - 06.2022
  • Collected, graphed and analyzed behavioral data of students in the classroom, using information from the data to help drive decision making in creating behavior plans implemented by school social workers and therapists.
  • Targeted and reduced students’ maladaptive behaviors including severe aggression and self injury through regimented, individualized behavior plans.
  • Served frequently as team leader among TCI specialists and building staff during crisis situations for my students.
  • Adapted efficiently to frequent program changes, data collection methods, and changing behavior plans.
  • Facilitated engaging learning activities to enhance student comprehension and participation.

Education

Bachelors of Science - Special Education (K-12), Elementary Education (K-6)

University of Saint Joseph
West Hartford, CT
05.2016

Skills

  • Scheduling management
  • Data documentation
  • Organizational skills
  • Interpersonal skills
  • Team Player
  • Timely
  • Adaptable
  • Microsoft suite
  • Lumary/Salesforce
  • HiRasmus

Awards

Kappa Delta Pi International Honor Society in Education

Timeline

Center Manager & Scheduler

Fun 2B Free Therapies
07.2023 - 08.2025

Therapeutic Crisis Responder

Solterra Academy
06.2022 - 07.2023

Assistant Teacher ABA Classroom

Solterra Academy
06.2018 - 06.2022

Bachelors of Science - Special Education (K-12), Elementary Education (K-6)

University of Saint Joseph

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