Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Makenna West

Austin

Summary

Accomplished Esthetician and Sales Representative with a proven track record at Helzberg Diamonds, enhancing client retention through expert skin analysis and relationship management. Skilled in customized skincare plans and upselling, significantly boosting spa revenue and customer satisfaction. Specializes in skincare product knowledge and customer relationship building, ensuring personalized care and outstanding results.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Host

Proper Hotel
03.2024 - Current
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Answered customer questions about hours, seating, and menu information.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.

Esthetician

Self Employed
07.2019 - 01.2024
  • Educated clients on proper skincare routine maintenance and guided them in selecting appropriate home care products.
  • Maintained strict sanitation protocols to ensure a clean and safe environment for both staff and clients.
  • Established long-lasting relationships with clients by providing personalized care and consistently delivering outstanding results.
  • Recommended retail products for at-home use.
  • Enhanced spa revenue through upselling additional services and retail products during consultations.
  • Increased client retention rate through attentive follow-up procedures after each appointment to gauge satisfaction and encourage rebooking.

Sales Representative

Helzberg Diamonds
07.2019 - 02.2020
  • Increased repeat business by fostering trust-based relationships with key accounts through regular communication.
  • Generated additional sales opportunities with upselling and cross-selling techniques.
  • Emphasized product specifications to meet customer needs.
  • Described product highlights and benefits to help guide purchasing decisions.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.

Education

Esthetician - Esthetics

College of Hair Design
Lincoln, NE
07.2019

High School Diploma -

York High School
York, NE
05.2017

Skills

  • Skincare product knowledge
  • Customized skincare plans
  • Social Media Marketing
  • Texas licensed esthetician
  • Waxing and laser hair removal
  • Sales background
  • Relationship building and management
  • Eyelash extension application
  • Chemical facial peels
  • Advanced facials specialist
  • Expert skin analysis
  • Customer Relationship Building

Certification

Permanent Color Technician

Timeline

Host

Proper Hotel
03.2024 - Current

Esthetician

Self Employed
07.2019 - 01.2024

Sales Representative

Helzberg Diamonds
07.2019 - 02.2020

Esthetician - Esthetics

College of Hair Design

High School Diploma -

York High School

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Makenna West