Summary
Overview
Work History
Education
Skills
Timeline
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Makenna Wilson

San Marcos,TX

Summary

Dedicated Customer Service Professional with three years of experience in providing exceptional support and satisfaction to clients across various industries. Adept at cultivating positive customer relationships, resolving issues efficiently, and exceeding service expectations. Proven ability to adapt to diverse customer needs and excel in high-pressure environments. Strong communication and problem-solving skills, combined with a commitment to delivering top-notch service, make me a valuable asset to any customer-focused team.

Overview

3
3
years of professional experience

Work History

Front Counter Team Member

Kalahari Resorts & Conventions
12.2022 - Current
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with smile and provided helpful suggestions.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Cleaned and maintained dining area and condiment stations.
  • Delivered food to guest tables with timeliness and efficiency.
  • Relayed information about menu selections and featured products.

Ride Operator

Kalahari Resorts & Conventions
08.2022 - 12.2022
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Front Counter Team Member

Chick-fil-A
12.2021 - 06.2022
  • Managed multiple tasks in high-volume environment.
  • Greeted customers with smile and provided helpful suggestions.
  • Adhered to all safety and sanitation standards while preparing and delivering food.
  • Cleaned and maintained dining area and condiment stations.
  • Delivered food to guest tables with timeliness and efficiency.
  • Relayed information about menu selections and featured products.

Ride Attendant

Kalahari Resorts & Conventions
08.2021 - 12.2021
  • Followed safety procedures for operating and loading and unloading passengers from amusement park rides.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Monitored passengers and ride operations and enforced safety regulations.
  • Operated rides and attractions according to written guidelines to reduce injuries.

Hostess

Texan Cafe & Pie Shop
02.2021 - 08.2021
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.

Education

High School Diploma -

Cedar Ridge High School
Round Rock, TX
05.2023

Skills

  • Customer Loyalty
  • Cleaning and Organization
  • Service Quality
  • Maintaining Clean Work Areas
  • Phone Orders
  • Menu Offering Knowledge
  • Customer Assistance
  • Product Knowledge

Timeline

Front Counter Team Member

Kalahari Resorts & Conventions
12.2022 - Current

Ride Operator

Kalahari Resorts & Conventions
08.2022 - 12.2022

Front Counter Team Member

Chick-fil-A
12.2021 - 06.2022

Ride Attendant

Kalahari Resorts & Conventions
08.2021 - 12.2021

Hostess

Texan Cafe & Pie Shop
02.2021 - 08.2021

High School Diploma -

Cedar Ridge High School

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Makenna Wilson