MAKENNA ZAK
La Crosse
Summary
Detail-oriented Business Management student with a concentration in Healthcare Management and hands-on experience in operations, data tracking, and process improvement. Proven ability to balance competing demands, collaborate with diverse teams, and maintain high standards in fast-paced environments. NCAA student-athlete and 3× All-American with a strong foundation in discipline, accountability, and continuous improvement, seeking to apply analytical and teamwork skills in a Quality Improvement internship at M Health Fairview.
Developed leadership and team management skills in fast-paced customer service environment. Expertise in conflict resolution and operational efficiency, adaptable to diverse work settings. Looking to transition into new field with focus on leveraging transferrable skills for impactful results.
Overview
2
2
years of professional experience
Work History
Operations Manager Intern
Hudson Square
Ashland, WI
05.2025 - 08.2025
- Supported daily operations with a focus on efficiency, accuracy, and process consistency in a high-volume service environment.
- Tracked inventory usage, monitored operational data, and identified opportunities to reduce waste and improve workflow.
- Assisted with scheduling, payroll processes, and documentation, requiring attention to detail and confidentiality.
- Collaborated with ownership and staff to implement process improvements aligned with business goals.
Barista Shift Lead
Hudson Square
Ashland, WI
05.2024 - 08.2025
- Led shift operations during peak hours, ensuring efficient workflow, high-quality service, and team coordination.
- Trained and supported team members to maintain consistent service and operational standards.
- Managed customer engagement through social media by responding to inquiries and promoting offers to enhance brand presence.
Fitness Manager
Snap Fitness 24/7
Ashland, WI
04.2023 - 06.2025
- Managed membership records, billing, and receivables with attention to accuracy and confidentiality.
- Coordinated promotional campaigns to support membership growth and retention.
- Addressed and resolved customer concerns professionally, improving satisfaction and retention.
Custodial Assistant
Ashland High School
Ashland, WI
05.2023 - 08.2023
- Monitored inventory and requested supplies to support daily operations.
- Assisted with setup and breakdown for school and community events.
- Conducted routine maintenance checks and communicated repair needs to supervisors.
Education
Bachelor of Science - Business Management, Healthcare Management
University of Wisconsin–La Crosse
La Crosse, WI12.2026
Skills
- Quality & Process Improvement Fundamentals
- Data Collection, Chart Review & Documentation
- Excel, RStudio, & Basic Statistical Analysis
- Operations & Workflow Optimization
- Team Collaboration & Interpersonal Communication
- Time Management & Balancing Competing Demands
- Problem Solving & Continuous Improvement Mindset
- Scheduling, Payroll & Inventory Management
- Computer, POS & Office Software Skills
Accomplishments
- Dean’s List
- 3× All-American – Track & Field
- 2× National Champion – Track & Field
- NCAA Student-Athlete
- 3.6 GPA
Timeline
Operations Manager Intern
Hudson Square
05.2025 - 08.2025
Barista Shift Lead
Hudson Square
05.2024 - 08.2025
Custodial Assistant
Ashland High School
05.2023 - 08.2023
Fitness Manager
Snap Fitness 24/7
04.2023 - 06.2025
Bachelor of Science - Business Management, Healthcare Management
University of Wisconsin–La Crosse