Makenzie Adams
Norfolk,VA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Health Service Administration position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Waitress
Craft on Colley
06.2023 - Current
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
The Dirty Buffalo
04.2022 - 06.2023
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Elevated overall guest experience by addressing dietary restrictions or allergies when recommending menu items to patrons.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Waitress
Shiki Sushi and Hibachi
02.2021 - 08.2021
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
Cashier/Floor Associate
Harris Teeter
10.2020 - 02.2021
- Welcomed customers and helped determine their needs.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Worked closely with shift manager to solve problems and handle customer concerns.
Ambassador (Front of House)
Chick-fil-a
08.2019 - 08.2020
- Greeted customers and clients to create welcoming atmosphere.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Assisted team with operational policies and procedures to drive services.
- Built relationships with key stakeholders, fostering collaboration and understanding between organization and community.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
- Coordinated volunteer program for organization, recruiting and training volunteers in best practices.
- Created educational programs for local youth, providing valuable career and life skills.
Education
Bachelor of Science - Health Services Administration (B.S.H.S)
Old Dominion University, College of Health Sciences
Norfolk05.2025
High School Diploma -
Grassfield High School
06.2021
Skills
Possession of Workplace Readiness certificate and WISE Financial Literacy certificate
Strong multitasking
Team Collaboration
Microsoft Excel, Word, Powerpoint and Zoom
Sales Techniques
Continuing education
Friendly, organized and approachable
Attentive to detail
Certification
- DECA Membership Certification
- W!SE Financial Literacy Certification
- EVERFI Financial Literacy Certification
Activities
- Grassfield Distributive Education Clubs of America (DECA), Officer and Member
- TSA, Technology Student Association Member
- Varsity Softball
- Varsity Cheerleading
Volunteer Experience
- Volunteer Cheer Coach, Chesapeake REC Team, (2017-2018 Season) and (2018-2019 Season)
- Local Volunteer for Philanthropy for the Homeless, Deep Creek Church — Fall 2017
- Alpha Sigma Kappa CHKD Junior Circle, where I volunteered, involved crafting handmade gifts dedicated to fundraising auctions or direct donation to CHKD Children’s Hospital (2019-2020)
Refrences
Holly Ackiss, Manager at Craft on Colley (757) 748-5629
Jennifer Tashjian, Math Teacher at Grassfield High School (703) 887-3326
Caroline Taylor , Professional Reference / Character Reference (757) 435-4680 taylormadeholdings22@gmail.com
Timeline
Waitress
Craft on Colley
06.2023 - Current
Waitress
The Dirty Buffalo
04.2022 - 06.2023
Waitress
Shiki Sushi and Hibachi
02.2021 - 08.2021
Cashier/Floor Associate
Harris Teeter
10.2020 - 02.2021
Ambassador (Front of House)
Chick-fil-a
08.2019 - 08.2020
Bachelor of Science - Health Services Administration (B.S.H.S)
Old Dominion University, College of Health Sciences
High School Diploma -
Grassfield High School