MAKENZIE ARCE
Houston,Texas
Overview
2
2
years of professional experience
Work History
Account Manager
Prestige Building Group
02.2024 - Current
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Streamlined internal processes for better efficiency in account management tasks.
- Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.
Cocktail Server
Cle
05.2023 - 10.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.
Cocktail Server
NOTO
04.2023 - 07.2023
- Provided attentive service, regularly checking in on guests to ensure their needs were met.
- Managed cash transactions accurately, ensuring proper handling of payments and tips.
- Increased repeat clientele by building rapport with patrons and anticipating their preferences.
- Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
- Maintained clean and organized bar area.
- Elevated customer satisfaction by promptly addressing any concerns or special requests.
Restaurant Hostess
MUSAFEER
03.2022 - 07.2023
- Enhanced guest experience by providing personalized attention and anticipating needs
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Answered customer questions about hours, seating, and menu information.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
Education
High School Diploma -
Atascocita high school
Atascocita, Texas05.2021
Skills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relations
- Customer Satisfaction
References
References available upon request
Languages
Spanish
Native or Bilingual
English
Professional Working
Timeline
Account Manager
Prestige Building Group
02.2024 - Current
Cocktail Server
Cle
05.2023 - 10.2023
Cocktail Server
NOTO
04.2023 - 07.2023
Restaurant Hostess
MUSAFEER
03.2022 - 07.2023
High School Diploma -
Atascocita high school