Overview
Work History
Education
Skills
References
Languages
Timeline
AccountManager

MAKENZIE ARCE

Houston,Texas

Overview

2
2
years of professional experience

Work History

Account Manager

Prestige Building Group
02.2024 - Current
  • Increased client satisfaction by building strong relationships and addressing their needs promptly.
  • Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
  • Negotiated contract terms with clients, securing favorable agreements for both parties.
  • Streamlined internal processes for better efficiency in account management tasks.
  • Negotiated contracts with focus on maximizing profit and ensuring client satisfaction.

Cocktail Server

Cle
05.2023 - 10.2023
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Enhanced customer experience by efficiently taking and delivering drink orders, providing excellent service.

Cocktail Server

NOTO
04.2023 - 07.2023
  • Provided attentive service, regularly checking in on guests to ensure their needs were met.
  • Managed cash transactions accurately, ensuring proper handling of payments and tips.
  • Increased repeat clientele by building rapport with patrons and anticipating their preferences.
  • Developed strong relationships with regular guests, creating personalized experiences that encouraged loyalty.
  • Maintained clean and organized bar area.
  • Elevated customer satisfaction by promptly addressing any concerns or special requests.

Restaurant Hostess

MUSAFEER
03.2022 - 07.2023
  • Enhanced guest experience by providing personalized attention and anticipating needs
  • Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
  • Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
  • Answered customer questions about hours, seating, and menu information.
  • Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
  • Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.

Education

High School Diploma -

Atascocita high school
Atascocita, Texas
05.2021

Skills

  • Account Management
  • Customer Service
  • Teamwork and Collaboration
  • Client Relations
  • Customer Satisfaction

References

References available upon request

Languages

Spanish
Native or Bilingual
English
Professional Working

Timeline

Account Manager

Prestige Building Group
02.2024 - Current

Cocktail Server

Cle
05.2023 - 10.2023

Cocktail Server

NOTO
04.2023 - 07.2023

Restaurant Hostess

MUSAFEER
03.2022 - 07.2023

High School Diploma -

Atascocita high school

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