Hi, I’m
Makenzie Brillantes
Colorado Springs,CO
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
6
years of professional experience
Work History
UCHealth Memorial Hospital
Patient Access Specialist Senior
08.2021 - Current
Job overview
- Secured patient information and confidential medical records in compliance with HIPAA privacy rule standards to protect patient's privacy.
- Identified insurance payment sources and listed payers in proper sequence to establish chain of payment.
- Collected and entered patient demographic and insurance data into computer database to establish patient's medical record.
- Contributed to reduction of accounts receivables by adhering to predetermined policies and procedures to recover amounts due from patients.
- Obtained signatures from financial responsibility and treatment procedures from patients or guardians.
- Offered simple, clear explanations to help clients and families understand hospital policies and procedures.
- Worked flexible hours across night, weekend and holiday shifts.
- Learned new skills and applied to daily tasks to improve efficiency and productivity.
- Validated patient demographics and insurance information.
Peak View Behavioral Health
Mental Health Technician
10.2020 - 10.2021
Job overview
- Identified behaviors that necessitated intervention and obtained assistance from qualified personnel to complete intervention.
- Escorted patients from unit to meals, activities and visitation areas to maintain standard of safety and security.
- Performed scheduled patient safety checks and documented results to establish patients' well-being.
- Observed patient behaviors and mental status and notified RN of unusual or potentially dangerous occurrences.
- Applied de-escalation and limit-setting techniques to promote patient cooperation.
- Charted on each patient daily.
- Engaged in housekeeping tasks by replacing linens and cleaning and sanitizing patient rooms.
- Checked patient vitals such as temperature, blood pressure and blood sugar to stay on top of symptoms and keep RN's informed of changes.
- Cared for average of 20 patients per 12 Hrs in Behavioral Health facility, delivering high-quality, efficient support to meet all needs.
- Furthered skills by actively taking part in employee trainings and taking classes in subjects to improve Handle with Care.
- Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
Bowlmor AMF Corp.
Front Desk Associate, Snack-bar, Bar, Janitor
03.2019 - 09.2020
Job overview
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process
- Collaborated with Snack-bar and Janitorial team members to handle guest requirements from check-in through check-out
- Protected customers by washing and sanitizing dishes, glassware and silverware after each use
- Maintained clean, sanitized and well-organized food preparation zones
- Upsold menu items to customers, driving up per sale revenues and maximizing profits
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management
- Coordinated catering services and planned menus to compliment event theme and selected musical or guest speaker entertainment
- Completed sales in excess of $4,500 with near-zero error rate using POS system
Education
Pikes Peak Community CollegeColorado Springs, CO
Certification from Veterinary Assistant
07.2024
University Overview
- Working towards Certification for Veterinary Technology in order to continue Behavioral Health Degree
Mesa Ridge High SchoolColorado Springs, CO
Diploma
2017
University Overview
- President of Freshman and Junior Council
- AVID
- Honors English, World history, Chemistry
- AP English, History
- Wood shop class & Architectural Design
- Entrepreneurship & Business Leadership
- Accounting 1 & 2
Skills
- Electronic Health Records System
- Patient Scheduling
- Medical Histories and Vital Statistics
- Training personnel
- Microsoft Excel
- Team leadership
- Microsoft Office Suite
- Strong work ethic
- Patient Confidentiality and Data Security
- Organized and Efficient
- Verbal and Written Communication
- Evaluating Quality of Care
- Multitasking and Prioritization
- Examination Preparation
- Multi-Line Telephone Systems
- Referral Coordination
- Risk Management Assessments
- Business Planning
- Coordinate Events
- Order Supplies
- Performance Tracking and Evaluations
- Strategic Planning
Timeline
Patient Access Specialist Senior
UCHealth Memorial Hospital
08.2021 - Current
Mental Health Technician
Peak View Behavioral Health
10.2020 - 10.2021
Front Desk Associate, Snack-bar, Bar, Janitor
Bowlmor AMF Corp.
03.2019 - 09.2020
Pikes Peak Community College
Certification from Veterinary Assistant
Mesa Ridge High School
Diploma
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