Makenzie Brodowski
Harkins Theaters
Queen Creek,AZ
14
years of professional experience
I am an aspiring professional artist with a strong focus on delivering impactful and visually compelling work. Proficiencies in various artistic techniques, including digital illustration, painting, and sculpting. I am highly collaborative, adaptable, and reliable in my current job. I work well in a fast-paced environment. I have good communication skills and I am very dependable. I am diligent and responsible in my work and can multitask very well. I am a recent graduate of ASU and completed my Bachelor of Arts in Art Studies. I am looking to jumpstart my career in a creative field after a decade of working in customer service. I am eager to learn and expand my skill set.
Work History
Assistant Manager
2 Years 8 Months- Directed daily theater operations, balancing guest service, concession flow, and auditorium readiness.
- Supervised team performance, coaching associates on service standards, cash handling, and safety procedures.
- Coordinated opening and closing procedures, ensuring POS accuracy, cleanliness, and compliance with company policies.
- Resolved guest concerns promptly, maintaining positive experiences across box office, concessions, and showtimes.
- Operating and maintaining digital projector equipment.
- Inventory record keeping and counting.
Produce Clerk
1 Year 9 Months- Pleasantly greeted customers and provided prompt and courteous service.
- Assisted customers with price checking fruits and vegetables and finding requested items in department.
- Checked for outdated and overripe grocery items and removed from inventory.
- Stayed current on available products, store promotions and customer service policies to better serve shoppers.
- Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
- Readied items for sales floor stocking by affixing tags and preparing shelf labels.
- Stocked shelves, racks, and cases with new or transferred merchandise.
- Transported merchandise to sales floor and replenished out-of-stock and low-stock items.
Shelf Stocker-Seasonal
3 Months- Unloaded arriving product stock and moved to store display areas.
- Maintained well-organized restocking areas to avoid blocking aisles or creating safety hazards.
- Answered customer questions and provided detailed product information.
- Changed sales floor signs to show current pricing and support product promotions.
- Removed debris and packaging from boxes and separated for recycling or disposal.
- Placed products in correct storage locations to keep stock areas organized and inventory counts accurate.
- Helped customers complete purchases, locate items and join reward programs.
Cashier/car hop
4 Months- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Loaded food, dishes and utensils on carts and trays to transport from designated food preparation areas to designated tables.
- Completed milkshakes and ice cream desserts for customers.
- Prepared recipe ingredients by washing, peeling, cutting and measuring.
Hostess
2 Months- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Supported servers, food runners and bussers with keeping dining area ready for every guest.
- Used cash registers and credit card machines to cash out customers.
- Collected information from arriving customers to seat groups or place them on waitlist.
Drive Through Cashier
2 Months- Took orders at drive-thru or front counter and accurately processed payments to provide guests with great service.
- Understood restaurant menu, limited-time offers and promotions to answer guest questions.
- Resolved problems with orders quickly and offered refund or replacement.
- Met sales targets by encouraging customers to buy extra food items such as drinks, desserts and sides.
- Packaged and stored food products following proper handling and preservation methods.
- Washed, peeled and cut fruits and vegetables in advance to save time on food preparation.
Attractions Hostess
1 Year 9 Months- Greeted guests and answered general questions about the parks.
- Operated rides to delight guests and contribute to wonderful park experience.
- Performed opening monologue and shared important safety information before activating ride.
- Assisted patrons with seating by giving directions and lighting paths.
- Facilitated efficient exits from attractions by detailing proper procedures and reminding guests to collect belongings before disembarking.
- Enforced company policies while maintaining cheerful, supportive approach to guests.
Retail Hostess
1 Year- Greeted customers and helped with product questions, selections and purchases.
- Maintained clean sales floor and straightened and faced merchandise.
- Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction.
- Used POS system to process sales, returns, online orders and gift card activations.
- Informed customers of current store promotions to encourage additional sales purchases.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Issued receipts and processed refunds, credits or exchanges.
Team Member
2 Years 2 Months- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Prevented food spoilage by monitoring dates, rotating stock and following proper storage procedures.
- Kept supplies in sufficient stock by assessing inventory levels and reporting lower stock items.
- Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Bachelor of Arts - Art Studies
- Completed coursework with traditional and digital art mediums.
- Studied art history from around the world.
- Studied various film genres such as horror and animation.
- Maintained 3.7+ GPA
Skills
Proficient in Adobe Photoshop
Illustrator
Lightroom
Sculpture with clay mediums
Storyboarding
Digital painting
Team leadership
Verbal and Written Communication
Customer Service
Friendly and Enthusiastic
Motivated Team Player
Adaptable and Flexible
Problem Solving
Timeline
Assistant Manager
Harkins Theaters
02.2024 - CurrentRead More
Produce Clerk
Sprouts Farmers Market Inc.
05.2022 - 02.2024Read More
Shelf Stocker-Seasonal
Target
10.2019 - 01.2020Read More
Cashier/car hop
Sonic
02.2018 - 06.2018Read More
Hostess
Red Robin
02.2018 - 04.2018Read More
Drive Through Cashier
Panera Bread
09.2017 - 11.2017Read More
Attractions Hostess
Disneyland Resort
11.2015 - 08.2017Read More
Retail Hostess
Disneyland Resort
11.2014 - 11.2015Read More
Team Member
Golden Spoon Frozen Yogurt
08.2012 - 10.2014Read More
Arizona State University
Bachelor of Arts from Art Studies
Read More