Marshall Duke
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
- Dedicated to growth and development
- Various skills and talents; automotive shop management and growth, applied protective and design films, paint corrections and coatings, B2B sales, 3D scanning and printing, social media marketing and development, personnel training, team development , personalized customer service and client engagement.
- Solution Oriented and Goal Driven : Authorized to work in the US for any employer
Overview
13
13
years of professional experience
1
1
Certification
Work History
Assistant Site Manager
Clean Car Wash
01.2025 - Current
- Maintained a safe work environment by implementing strict safety protocols and conducting regular inspections.
- Implemented innovative solutions to overcome project challenges and maintain deadlines without sacrificing quality or safety standards.
- Oversaw daily progress and ensured tasks were completed on schedule, resulting in timely project completion.
- Continuously reviewed processes for areas of improvement opportunities that ultimately led to increased overall operational efficiency at job sites.
- Reduced costs through effective resource allocation and efficient management of materials and equipment.
- Conducted quality control inspections to identify issues early on, preventing costly delays or rework later in the process.
- Assisted the Site Manager in monitoring budgetary constraints, maintaining financial accountability throughout each project phase.
- Mentored junior staff members, providing guidance on best practices for construction projects and fostering professional development within the team.
- Participated in regular progress meetings with stakeholders to provide updates on project status, address any concerns, and maintain open lines of communication.
- Interviewed, hired, and trained new workers.
- Kept sites compliant with OSHA, state, and local regulations to prevent unnecessary risks.
- Resolved issues between employees and customers using company policies.
Installation Technician
Brians Custom Detailing
05.2024 - 09.2024
- PPF Installation Tech; lead installer with Owner, Brian.
- We used precut Xpel Kits, customized kits for better protection.
- We offered Specialty and concierge full vehicle details. Full vehicle paint corrections, and ceramic coatings.
Shop Manager and Installation Technician
PDRTX
01.2024 - 06.2024
- Maintained a clean, safe, and inviting store environment for both customers and employees by enforcing proper safety protocols and cleanliness standards.
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Managed inventory control, cash control, and store opening and closing procedures.
- Managed inventory levels for optimal product availability, resulting in fewer stockouts and increased sales.
- Kept orderly and accurate accounting records by monitoring sales documentation.
- Established strong vendor relationships for timely delivery of products and seamless order processing, ensuring customer satisfaction.
- Developed new promotional campaigns to attract new customers.
- Streamlined store operations by delegating tasks efficiently to team members and monitoring progress regularly.
- Collaborated with other managers within the company network for best practice sharing and continuous improvement efforts.
- Enhanced social media presence, driving more foot traffic to store.
- Oversaw daily operations, ensuring store met its performance and sales goals.
Installation Technician
Signs Unlimited Of Key West
09.2023 - 12.2023
- Vinyl Wrap installer for signage, vehicles, bikes, scooters, golf carts, buses, trolleys, boats.
- We also built structural signs, for wall signage, in ground signage, bill boards.
- Lead tech for Manufacture process, Electrical and Lighting of Signs, and install.
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Installation Technician
Supreme Wraps
04.2023 - 09.2023
- Vinyl Wrap Installer, R&I technician, and PPF installer
- Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
- Actively participated in team meetings, contributing valuable input toward process improvements and increased productivity.
Sales and Service Representative
Dynamic 3D
02.2023 - 04.2023
- Mobile sales agent, service technician, and office assistant for Dynamic 3D. Leader in 3R scanning, sales, software, and services for reverse engineering and specialized QC analytics.
- Streamlined the sales process for increased efficiency, ensuring accurate record-keeping, timely follow-ups, and successful deal closures.
- Delivered product demonstrations tailored to clients'' specific requirements, showcasing features that would benefit their businesses directly.
- Conducted regular assessments of client satisfaction levels through customer surveys and feedback mechanisms to continuously improve service quality.
- Built rapport with clients, resulting in a high rate of repeat business and positive feedback from satisfied customers.
- Identified new sales opportunities through research, networking, and attending industry events.
Security Site Supervisor
United Protection Services
10.2022 - 02.2023
- Oversaw team of security officers and managed scheduling and performance evaluations.
- Recorded incident reports with detailed accounts of occurrences.
- Removed unauthorized persons from facility grounds.
- Managed and trained a team of security personnel for optimal performance in maintaining site safety.
- Maintained detailed logs of daily activities, providing accurate records for management review.
- Monitored alarm systems, responding promptly to alerts and coordinating appropriate action.
- Wrote and submitted daily reports on security team operations.
- Oversaw investigation into reported incidents, ensuring timely identification of cause and appropriate disciplinary action if needed.
- Evaluated performance metrics for security staff, providing constructive feedback for continuous improvement.
Owner/Operator
AutoDoc MD
04.2022 - Current
- My personal company offering Automotive Aesthetic customizations, cosmetic protection films, restorations and repair.
- A self lead 10-99 contract company for larger companies to outsource needed services.
VP of Sales and Install
Speed Shield-Addison, TX
09.2018 - 02.2022
- Sales, Custom Service Specialist, and Installer/Technician
- Duties include managing schedule, in and outbound sales calls, in shop sales consultation appointments, client appointments and inquiries, lead installer and lead technician.
Sales
Artisan Vapor Company-The Colony, TX
09.2017 - 06.2018
- Sales associate, in charge of inventory ordering, invoices, returns, etc.
Inshop/Driver/PIC
Jimmy Johns-Plano, TX
01.2016 - 03.2018
- Began as an in shop(sandwich maker), moved up to PIC(person in charge) and delivered on some shifts.
Warehouse
Legends Hospitality-Frisco, TX
10.2012 - 05.2016
- Responsible for restocking concession stands (before, during and after any or all events).
Education
High School -
Prosper High School
Prosper, TX05.2016
Skills
- Social media content creation
- Strategic layout development
- Proficient in marketing strategies
- Effective communication strategies
- Five years of sales experience
- Web Design
- Adobe After Effects
- Final Cut Pro (3 years)
- Photography (8 years)
- Time management
- Outbound sales
- Filming (3 years)
- Adobe Photoshop (6 years)
- Search Engine Optimization (SEO)
- Adobe Photoshop (3 years)
- Bartending (2 years)
- Video Editing (3 years)
- Outside sales
- Customer service (6 years)
- Public Relations
- Adobe Illustrator
- Adobe Creative Suite
- Photography (3 years)
- Adobe Lightroom
- SEO
- Journalism
- Cooking
- Adobe Illustrator (4 years)
- Content creation (8 years)
- Branding (4 years)
- Graphic design (5 years)
- Automotive repair (5 years)
- Social media management (8 years)
- Direct sales
- Branding
- Content Creation (6 years)
- Video editing (5 years)
- Communication skills
- Graphic Design
- Adobe Premiere
- Cleaning
- Video Production (3 years)
- Adobe Premiere (3 years)
- Product demos
- Subcontractor management
- Budget control
- Cost estimation
- Site supervision
- Customer service
- Problem-solving
- Multitasking and organization
- Team leadership
- Flexibility and adaptability
- Management
- Site management
- Procedures development
Certification
- Driver's LicenseApril 2016 to October 2029
- Guard CardNovember 2022 to December 2024
Additional Information
- SKILLS
- Communication
- Verbal
- Body language
- Written Communication
- Listening
- Critical Thinking
- Organization
- Passion
- Patience
Timeline
Assistant Site Manager
Clean Car Wash
01.2025 - Current
Installation Technician
Brians Custom Detailing
05.2024 - 09.2024
Shop Manager and Installation Technician
PDRTX
01.2024 - 06.2024
Installation Technician
Signs Unlimited Of Key West
09.2023 - 12.2023
Installation Technician
Supreme Wraps
04.2023 - 09.2023
Sales and Service Representative
Dynamic 3D
02.2023 - 04.2023
Security Site Supervisor
United Protection Services
10.2022 - 02.2023
Owner/Operator
AutoDoc MD
04.2022 - Current
VP of Sales and Install
Speed Shield-Addison, TX
09.2018 - 02.2022
Sales
Artisan Vapor Company-The Colony, TX
09.2017 - 06.2018
Inshop/Driver/PIC
Jimmy Johns-Plano, TX
01.2016 - 03.2018
Warehouse
Legends Hospitality-Frisco, TX
10.2012 - 05.2016
High School -
Prosper High School
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