Makenzie Castille

• Delivered exceptional customer service by engaging with guests, addressing inquiries, and resolving conflicts effectively.
• Ensured safety of patrons by monitoring pool activity and enforcing appropriate rules.
• Rescued distressed persons in water using lifesaving techniques and equipment.
• Enforced safety regulations, protecting patrons and staff at recreational facilities through vigilant supervision.
• Participated in regular training sessions regarding safety protocols, accident prevention practices and customer service.
• Coached lifeguards on rescue techniques, CPR, AED protocols, and first aid procedures, enhancing team readiness and response.

• Delivered exceptional customer service, addressing inquiries and resolving issues efficiently.
• Monitored gym facility to ensure cleanliness and adherence to safety standards.
• Assisted members with account management, including billing inquiries and membership changes.
• Educated new members on gym equipment usage and fitness programs available.

• Managed inventory of supplies for practice and game day treatments to ensure readiness and support athlete care.
• Facilitated effective communication with athletes, coaches, and medical staff to enhance collaboration and ensure athlete safety.
• Provided instruction on proper form and technique for a variety of sports activities.
• Acquired in-depth knowledge of injury diagnosis and rehabilitation techniques to provide effective support for athletes.

• Employed critical thinking skills when analyzing opponent's strengths and weaknesses prior to competition.
• Performed well under pressure during intense competitive events or tournaments.
• Maintained positive attitude, embraced constructive criticism, and consistently strived to improve.
• Balanced academic workload with demanding athletic training schedules.
• Demonstrated strong organizational skills, maintaining clear schedule and staying focused on goals.

Expected graduation May 2028