MAKENZIE CLARK
Muncie,IN
Summary
Energetic and personable, well-suited for roles requiring strong customer interaction and relationship building. Understanding of sales principles and customer service techniques, combined with effective communication and organizational skills. Focused on driving positive customer experiences and achieving sales targets.
Overview
3
3
years of professional experience
Work History
Sales Associate
Buckle
Noblesville, IN
02.2025 - Current
- Assisted customers in product selection, enhancing overall shopping experience.
- Managed cash register operations, ensuring accurate financial transactions.
- Supported inventory management by restocking shelves and organizing merchandise displays.
- Provided product knowledge to customers, fostering informed purchasing decisions.
- Handled customer inquiries and resolved issues promptly, maintaining high satisfaction levels.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assisted in inventory management tasks, such as stock replenishment and cycle counts, to ensure product availability.
- Engaged with customers through social media platforms to promote store events and new arrivals, expanding store reach.
- Monitored customers for signs of security concerns and escalated issues to management.
Lifeguard
The Aquatic Center
New Castle, IN
06.2023 - Current
- Learned and maintained first responder skills such as First Aid and CPR to individuals.
- Ensured swimmer safety by monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Responded to emergency situations in a timely, efficient manner.
- Assisted swimmers in distress using appropriate rescue techniques based on individual needs and circumstances.
- Assisted with training new lifeguards on safety protocols and procedures.
- Provided exceptional customer service to patrons, enhancing overall experience at the center.
- Attentively monitored swimmers to identify distress.
- Maximized customer satisfaction by greeting pool patrons with courtesy and resolving issues promptly.
- Improved response times by conducting thorough lifeguard drills and training sessions.
Education
High School Diploma -
New Castle High School
New Castle, IN06-2025
Current Student - Early Childhood Education
Ball State University
Muncie, IN2025
Skills
- Strong communicator
- Leadership qualities
- First aid
- CPR certified
- Team bonding
- Lifeguard certification
- Organizational skills
- Patience and empathy
- Problem-solving skills
- Exceptional customer service
Timeline
Sales Associate
Buckle
02.2025 - Current
Lifeguard
The Aquatic Center
06.2023 - Current
High School Diploma -
New Castle High School
Current Student - Early Childhood Education
Ball State University