Makenzie Cole
Salt Lake
Summary
Healthcare professional ready to contribute to patient care excellence. Expertise in providing compassionate care and supporting medical staff in fast-paced environments. Reliable team player focused on adapting to evolving patient needs and delivering quality outcomes.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Head Dental Assistant
Nelson & Tillmann
06.2018 - Current
- Manage multiple dentists schedules for optimum work flow and efficiency.
- Manage all assistants schedules to make sure all shifts and responsibilities are covered.
- Support dentists during procedures, assisting dental fillings, permanent, and temporary crowns and sealants.
- Prepare rooms for patient treatment by cleaning and sterilizing tools and equipment and setting up x-ray machines.
- Assist dentists by passing instruments, suctioning intraoral fluids, adding water, and mixing materials for fillings, casts and impressions.
- Educate patients on dental hygiene, pre-surgical instructions and post-surgical care.
- Office OSHA representative
- Cross trained in reception and office management, making appointments, taking payments and answering phone calls.
- Create dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Help dentists restore teeth by applying permanent and temporary fillings and crowns.
- Clean and sanitize dental tools and equipment, straighten treatment rooms, and restock supplies to prep for next patient and maintain health and safety practices.
- Maintain dental supply inventory by checking stock to determine inventory levels and placing and expediting orders for supplies.
Customer Service Representative
Lashbrook
01.2015 - 06.2018
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Handled specific accounts assigned daily.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
Cashier
Kneaders Bakery
08.2014 - 01.2015
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Education
High School Diploma -
Corner Canyon High School
Draper, UTSkills
- Highly knowledgeable in infection control
- Skilled in patient observation and communication
- Excellent hand-eye coordination
- Exceptional patient relations skills and professional demeanor
- Experienced in electronic charting
- Skilled in managing supplies and equipment
- Skilled in oral surgery assisting
- Able to monitor vital signs during moderate sedation
- Highly experienced in staff training
- Highly skilled at team leadership and collaboration
- Excellent attention to detail
- Effective complex problem-solving skills
- Extensive experience in patient education
- Certified in CPR/AED
Certification
- Certified Dental Assistant-graduated with several certifications, including Dental Radiology.
- Completed CE Course for Obstructed Sleep Apnea Appliance and Troubleshooting
- CPR/BLS Certified through AHA
Timeline
Head Dental Assistant
Nelson & Tillmann
06.2018 - Current
Customer Service Representative
Lashbrook
01.2015 - 06.2018
Cashier
Kneaders Bakery
08.2014 - 01.2015
High School Diploma -
Corner Canyon High School
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