MaKenzie Coulter
Lebanon,United States
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
Work History
Assistant Branch Manager
Belflex Staffing Agency
Lebanon, KY
01.2023 - Current
- Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
- Assisted in the recruitment and interviewing process by scheduling interviews, coordinating pre-employment testing, and providing administrative support to hiring managers.
- Organized and maintained personnel records including new hire paperwork and changes to employment status.
- Processed payroll data including hours worked, overtime approval, vacation time tracking, garnishments and deductions.
- Managed employee onboarding program for new hires ensuring completion of all required documents.
- Ensured that employees received proper training on safety regulations and other relevant information necessary for their job duties.
- Handled sensitive and confidential employee information with complete discretion.
Store Manager
Russell Cellular- Verizon Authorized Retailer
Lebanon, KY
11.2021 - 01.2023
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Organized promotional events to increase product awareness.
- Resolved customer complaints in a timely manner.
- Recruited, trained and supervised new employees.
- Ensured compliance with safety regulations and company policies.
- Maintained accurate records of employee performance reviews.
- Conducted daily store operations, including opening and closing procedures and cash handling.
Third Key Holder-Sales Associate
Bluegrass Cellular
Lebanon, KY
09.2018 - 11.2021
- Performed daily opening and closing procedures of the store.
- Assisted customers with product selection, payment processing, returns, and exchanges.
- Displayed leadership qualities by motivating staff members to achieve their goals and objectives.
- Resolved customer complaints in a professional manner while adhering to company policies.
- Accomplished sales goals by engaging customers, delivering top-notch service and promoting special items.
Sun Tan City
Tanning consultant
Bardstown, KY
05.2017 - 09.2019
- Provided recommendations to customers on appropriate tanning levels for their skin type.
- Educated customers on proper use of equipment and safety procedures for tanning beds.
- Maintained a clean and sanitary environment in the salon at all times.
- Organized appointment schedules for customers, ensuring timely service delivery.
Education
High School Diploma -
Marion County High School
Lebanon, KY05-2018
Some College (No Degree) -
Elizabethtown Community And Technical College
Springfield, KYSkills
- Recruitment and staffing
- Employee engagement
- Onboarding and Orientation
- Background Checks
- Workers' compensation
- Company policies
- Employee Relations
- Payroll
- Retail sales customer service
Timeline
Assistant Branch Manager
Belflex Staffing Agency
01.2023 - Current
Store Manager
Russell Cellular- Verizon Authorized Retailer
11.2021 - 01.2023
Third Key Holder-Sales Associate
Bluegrass Cellular
09.2018 - 11.2021
Sun Tan City
Tanning consultant
05.2017 - 09.2019
High School Diploma -
Marion County High School
Some College (No Degree) -
Elizabethtown Community And Technical College
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