MAKENZIE FILLO
Hoquiam,USA
Summary
I am a strong, hardworking young professional who avoids the passive role in life. This has allowed me to seamlessly adapt to new challenges and build strong, lasting relationships through out my career. I am most fulfilled when I am in a position to assist others, demonstrating my innate passion for service and support.
Overview
6
6
years of professional experience
Work History
Barista
Wildgrounds
Aberdeen, WA
05.2025 - Current
- Provided excellent customer service by responding to inquiries quickly and professionally.
- Operated cash registers to process customer payments.
- Maintained calm demeanor during high-volume periods and special events.
New Home Consultant
Lexar Homes
Donnelly
03.2022 - 10.2024
- Served as the primary contact for prospective clients interested in building custom homes, ensuring a positive and engaging initial experience.
- Guided clients through the contract signing process, emphasizing clarity in communication to facilitate a seamless construction journey.
- Maintained meticulous customer records, effectively utilizing CRM systems to document all client interactions and pertinent information.
- Partnered with the construction management team and company owner to establish precise contract pricing for each home build.
- Proactively addressed client inquiries and concerns, delivering a consistent and exceptional home-building experience from conception to construction.
Clinic Director
Idaho Wellness Company
Boise
02.2021 - 03.2022
- Oversaw clinic operations to ensure delivery of high-quality patient care services.
- Scheduled appointments efficiently, optimizing clinic workflow and patient satisfaction.
- Maintained meticulous organization of client files, upholding confidentiality and compliance standards.
- Liaised with insurance companies, facilitating clear communication and resolving inquiries.
- Processed billing claims accurately, contributing to the clinic's financial health and operational efficiency.
- Implemented marketing strategies to attract new patients and retain existing ones.
Exercise Physiologist
Central Washington Hospital
Wenatchee
08.2019 - 02.2021
- Administered exercise prescriptions tailored to individual cardiac and pulmonary patients' needs in Phase 2 & 3 rehabilitation programs.
- Provided nutritional guidance and education to support patients' recovery and health goals.
- Applied knowledge of exercise physiology to optimize patient outcomes during rehabilitation.
- Monitored patients' pathophysiological responses to ensure safe and effective exercise progression.
- Conducted EKG and SpO2 monitoring to track patients' cardiovascular and respiratory status during exercise sessions.
- Educated patients on medication management in relation to exercise and overall wellness.
- Facilitated behavior modification sessions to encourage lifestyle changes for improved health outcomes.
Education
Bachelor of Science - Exercise Science, Nutrition
Central Washington University
Ellensburg01.2019
Skills
- Interpersonal
- Communication
- Organization
- Reliable
- Management
References
References available upon request.
Timeline
Barista
Wildgrounds
05.2025 - Current
New Home Consultant
Lexar Homes
03.2022 - 10.2024
Clinic Director
Idaho Wellness Company
02.2021 - 03.2022
Exercise Physiologist
Central Washington Hospital
08.2019 - 02.2021
Bachelor of Science - Exercise Science, Nutrition
Central Washington University
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