Annalisa Caldera
Overview
5
5
years of professional experience
Work History
Barista
ISS Facility Services
08.2025 - Current
- Managed daily operations, ensuring quality control and consistency in drink preparation
- Collaborated with team members to create an efficient workflow during peak hours
- Implemented new beverage recipes, contributing to seasonal menu offerings and customer engagement
- Conducted regular equipment maintenance checks to ensure optimal performance and safety standards
- Maintained a clean and organized workspace for optimal productivity and safety
- Developed and maintained positive customer relationships to enhance satisfaction and loyalty
Shift Supervisor
Starbucks
11.2022 - 04.2025
- Educate customers on store promotions and coffee culture
- Keeping fast and efficient drive-thru times throughout the day, making customer connections a priority, upselling new and old Starbucks products
- Trained new employees and delegated daily tasks and responsibilities to maintain and uphold store policies and optimize staffing patterns.
- Craft all drink choices on the Starbucks menu, able to adhere to modifications to meet customers' needs
- Resolved customer complaints professionally, demonstrating empathy while finding solutions in line with company policies.
- Monitored staff compliance with health codes, ensuring high standards of cleanliness throughout the facility consistently met or exceeded expectations.
- Maintained accurate inventory counts to meet customer demands and sustain operations.
- Completed store opening and closing procedures and balanced tills.
- Provided ongoing support to employees during challenging situations, offering guidance on problem-solving techniques for improved efficiency outcomes.
- Improved store cleanliness and sanitation standards by regularly conducting thorough inspections and addressing issues promptly.
Shift Supervisor
TJ'S Pizzaria
09.2020 - 09.2023
- Set register cash balance at the beginning of the shift, count and collect all cash, and credit card slips at the end of the work shift
- Trained and supervised new staff members, quickly bringing them up to speed with company policies and procedures
- Analyzed and troubleshot customer complaints and feedback, resulting in improved customer service
- Answer telephones professionally and pleasantly, assist customers, take orders, and provide excellent customer service
- Managed small business in the absence of the manager along with other head servers, resulting in minimal disruption to service.
Education
High School Diploma -
Wallkill Valley Regional High School
06.2021
Skills
- Ability to Work Under Pressure
- Leadership
- Team Player
- Interpersonal
- Staff Motivation
- Staff management
- Attention to detail
Timeline
Barista
ISS Facility Services
08.2025 - Current
Shift Supervisor
Starbucks
11.2022 - 04.2025
Shift Supervisor
TJ'S Pizzaria
09.2020 - 09.2023
High School Diploma -
Wallkill Valley Regional High School
Awards
- District Barista Champion 2024
- Starbucks District Craft Award 2024
- Partner Of the Quarter 2024