Makenzie Galat
Vacatia
HAMPTON,VA
5
years of professional experience
Results-oriented Sales and Customer Service Leader specializing in customer acquisition across diverse settings. Expertise in leveraging sales technology, managing credit and financing applications, and developing structured sales systems. Committed to fostering high-performing teams and driving significant revenue growth in fast-paced environments.
Work History
Main Line Sales Representative
1 Year 1 Month- Engaged clients by presenting tailored property options and services, fostering informed decision-making.
- Resolved customer inquiries and concerns promptly, contributing to increased satisfaction and retention.
- Effectively negotiated contracts with clients, securing favorable terms for both parties while maintaining high closing rates.
- Demonstrated product knowledge to educate clients on timeshare benefits and features.
- Built strong relationships with potential buyers, facilitating successful deal closures and promoting client loyalty.
- Conducted market research to identify trends and opportunities for product offerings.
- Recognized for generating $1 million in revenue within my first year of working for the company.
Main Line Sales Representative
1 Year 4 Months- Developed follow-up communication plans to nurture potential client relationships after initial contact.
- Utilized CRM software to track leads and manage customer relationships effectively.
- Cultivated trust-based relationships with key accounts, resulting in increased repeat business through regular communication.
- Participated in training sessions to improve sales techniques and product knowledge continuously.
- Presented resort ownerships and travel benefits using consultative selling techniques.
- Promoted to Senior Sales Representative within 6 months because of proven success with closing and hitting monthly targets.
Field Sales Leader
1 Year 6 Months- Generated $1.6 million in donations for nonprofit clients while providing excellent customer service to guarantee customer retention.
- Coached sales representatives on prospecting, objection handling, and account follow-up to strengthen performance.
- Successfully booked events with surrounding businesses in the Hampton Roads area and set up long term partnerships with our marketing team.
- Constructed and memorized an adaptable sales pitch for each campaign while continuing to develop my product knowledge and keeping myself aware of all current events involving our clients.
Food and Beverage Supervisor
1 Year 8 Months- Managed, trained, and scheduled a 6 person team of front-of-house staff to ensure seamless daily operations and exceptional customer service.
- Maintained strict attention to detail regarding health regulations, food quality safety, and guest satisfaction in a fast-paced environment.
- Coordinated daily restaurant operations, including opening, closing, and shift coverage.
- Coordinated cash management, performed daily register audits, and utilized point-of-sale (POS) systems to track inventory and revenue.
Education
High School Diploma
- FCCLA Chapter President 2013-2015
- FBLA Chapter Vice President 2014-2015
- Field Hockey Varsity Captain 2013-2015
- Student Of The Year for New Horizons Regional Education Center
Skills
Direct and residential sales
Contract negotiation
Sales coaching
Customer service and retention
Team leadership
Interpersonal communication skills
Territory sales
Recordkeeping and file management
Timeline
Main Line Sales Representative
Vacatia
09.2025 - CurrentRead More
Main Line Sales Representative
Travel and Leisure
05.2024 - 09.2025Read More
Field Sales Leader
Sky's The Limit
11.2022 - 05.2024Read More
Food and Beverage Supervisor
Holiday Inn Club Vacations
07.2021 - 03.2023Read More
Gloucester High School
High School Diploma
Read More