Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Green

Bisbee,AZ

Summary

Dedicated Customer Service professional with proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Dedicated team player with demonstrated training and problem-solving abilities. Excellent interpersonal and time management skills. Looking for a fast paced growing company where I can further build my career.

Overview

12
12
years of professional experience

Work History

Bar Manager

Taqueria Outlaw
11.2022 - Current
  • Closed out cash register and prepared cashier report at close of business.
  • Maximized customer service by training staff, overseeing operations, and resolving issues.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Adhered to state laws regarding alcoholic beverage services and customer regulations.
  • Improved customer service rankings by resolving issues quickly and accurately.

Bartender

Helton Brewery
03.2021 - 11.2022
  • Maintained customer satisfaction with quick and professional handling of product
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Increased bar revenue through development and marketing of featured beers.
  • Maintained customer satisfaction with quick and professional delivery.

Shop Receptionist

Rebel Yell Tattoo
05.2018 - 03.2021
  • Confirmed appointments, communicated with clients and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Answered central telephone system and directed calls accordingly.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.

Tour Management

Birdcloud LLC
01.2012 - 12.2018
  • Coordinated advances for headlining tours, supported tours and festivals domestically and internationally
  • Managed tour production, including daily setup and tear down of gear, gear prep and maintenance, backline coordination, gear freight, and stage tech/management
  • Managed tour accounting: event settlements and finance reports (Google sheets)
  • Coordinated travel logistics for bus and van tours
  • Managed merchandise: inventory, sales, accounting, reconciliations, and ordering
  • Collaborated on merchandise product development based on fan demographics and statistical trends

Education

English Major

Middle Tennessee State University
Murfreesboro, TN
2007

High School Diploma -

Goodpasture Christian
Nashville, TN
2004

Skills

  • Firm, polite and informed negotiation skills
  • Customer Needs Assessments
  • Suggestive Selling
  • Proficient Master Tour (tour management logistics program for Artists and Managers)
  • Prompt and professional written and verbal communication skills
  • Consistency in preparedness, planning, and information management
  • Proficient knowledge of audio equipment
  • Resourceful and creative problem solving skills

Timeline

Bar Manager

Taqueria Outlaw
11.2022 - Current

Bartender

Helton Brewery
03.2021 - 11.2022

Shop Receptionist

Rebel Yell Tattoo
05.2018 - 03.2021

Tour Management

Birdcloud LLC
01.2012 - 12.2018

English Major

Middle Tennessee State University

High School Diploma -

Goodpasture Christian

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Makenzie Green