Summary
Overview
Work History
Education
Skills
Timeline
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Makenzie Jarvis

Oglesby,IL

Summary

Experienced professional adept at enhancing employee learning, performance, and productivity. Exceptional organizational and problem-solving abilities. Proven track record as a mentor for multiple years.

Overview

5
5
years of professional experience

Work History

Yard Jockey

PetSmart DC
Ottawa, IL
12.2023 - Current
  • Performed pre-trip inspections on yard jockey equipment to ensure safety.
  • Inspected truck before departing to ensure safety and compliance with DOT regulations.
  • Followed all company policies and procedures related to safe driving practices.
  • Provided courteous service by greeting customers upon arrival at destination sites.
  • Initiated yard checks to maintain inbound and outbound dock and staging areas.
  • Worked with loaders and supervisor to move assigned trucks and trailers from one location to another.
  • Executed dock operations by switching trailers and equipment to and from docks.
  • Operated truck to transport trailers to and from DC docks for loading, unloading and storage purposes.
  • Conducted daily check on vehicle prior to shift start to identify mechanical defects.

Go Team

PetSmart DC
Ottawa, IL
07.2023 - 12.2023
  • Provided feedback on employee performance based on observed results during training sessions.
  • Adapted teaching methods according to the needs of individual learners or groups.
  • Recommended changes or improvements in existing training processes as needed.
  • Resolved any issues raised by participants during the training session in a timely manner.
  • Encouraged open communication among participants by facilitating conversations around relevant topics related to course material.
  • Ensured compliance with established safety standards when conducting hands-on demonstrations or simulations.
  • Monitored, evaluated and recorded training activities or program effectiveness.
  • Suggested and offered specific training programs to help workers maintain or improve job skills.

Manager

Cookie Kingdom Inc.
Oglesby, IL
09.2020 - 08.2022
  • Coached, mentored and trained team members in order to improve their job performance.
  • Created monthly reports for senior management summarizing operational performance metrics.
  • Developed and implemented strategies to increase customer satisfaction and loyalty.
  • Conducted regular meetings with staff to discuss progress and identify areas of improvement.
  • Established processes to ensure efficient workflow throughout the organization.
  • Resolved conflicts between employees by providing guidance on company policies and procedures.
  • Initiated new projects that resulted in increased productivity across all departments.
  • Maintained up-to-date records of employee attendance, payroll information, vacation requests.
  • Provided leadership during times of organizational change or crisis situations.
  • Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
  • Organized special events such as conferences or training sessions for employees.
  • Monitored staff performance and addressed issues.
  • Trained employees on additional job positions to maintain coverage of roles.
  • Assigned tasks to associates to fit skill levels and maximize team performance.
  • Recruited and hired qualified candidates to fill open positions.

Packing Support

Cookie Kingdom
Oglesby, IL
06.2019 - 09.2020
  • Performed quality checks on all packed items to ensure accuracy and compliance with industry standards.
  • Supervised a team of 10 warehouse associates, providing guidance and support to ensure efficient workflow.
  • Developed processes for training new staff members on safety protocols and proper use of equipment.
  • Coordinated daily operations within the warehouse, including receiving, picking, packing, shipping, and returns processing.
  • Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
  • Recruited, hired, trained, mentored, coached, evaluated, and terminated staff as necessary.

Education

High School Diploma -

Lincoln High School
Vincennes, IN
05-2013

Some College (No Degree) - Organizational Leadership

Illinois Valley Community College
Oglesby, IL

Skills

  • Hand-Eye Coordination
  • Safety practices
  • Staff Training and Development
  • Verbal and written communication
  • Complex Problem-Solving
  • Time Management
  • New Hire Training
  • Creative Problem-Solving

Timeline

Yard Jockey

PetSmart DC
12.2023 - Current

Go Team

PetSmart DC
07.2023 - 12.2023

Manager

Cookie Kingdom Inc.
09.2020 - 08.2022

Packing Support

Cookie Kingdom
06.2019 - 09.2020

High School Diploma -

Lincoln High School

Some College (No Degree) - Organizational Leadership

Illinois Valley Community College

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Makenzie Jarvis