MaKenzie Laning

- Supervised and motivated a team of baristas to ensure efficient and high-quality service
- Oversaw all daily operations, including opening and closing procedures, inventory management and cash handing of baristas
- Assisted in training 20+ new employees and provided on going coaching to ensure adherence to company standards and procedures
- Ensuring all hand-crafted beverages and food items met Starbucks quality and presentation standards
- Quickly and effectively resolved any operational issues that arose during shifts

• Maintained a clean and organized workspace for optimal productivity and safety.
• Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
• Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
• Contributed to a positive team environment through effective communication and collaboration with colleagues.
• Managed POS system, handling payments and providing accurate change