MAKENZIE LAWRENCE
Delray Beach,FL
Summary
Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.
Overview
3
3
years of professional experience
Work History
Clinical Coordinator
Outpatient Surgery Center of Boca
10.2024 - Current
- Mentored new clinical staff members for proper onboarding and orientation processes.
- Worked closely with clinic administrators to maintain a safe, clean and well-organized environment in which patients could receive care.
- Developed strong relationships with community partners to enhance support services available for patients beyond the clinical setting.
- Enhanced interdisciplinary collaboration through effective communication and coordination among healthcare team members.
Spa Consultant
Zoom Tan
02.2023 - Current
- Anticipated spa and salon guest concerns and addressed problems quickly and to satisfaction of patrons
- Analyzed customer feedback data to improve overall customer experience
Spa Manager
Zoom Tan
10.2023 - 01.2024
- Assisted with the development of new spa products and services
- Provided exceptional customer service through personal contact with guests before, during and after their visit to the spa
- Marketed business heavily through print advertising, web presence, and industry referrals
Customer Service Cashier
Zuccarelli's
01.2022 - 04.2023
- Collected credit card and cash payments to complete transactions for customers orders
- Handled customer complaints and concerns promptly, escalating complex issues to direct supervisor for quick resolution
- Built loyal clientele through friendly interactions and consistent appreciation
- Refilled and rotated items on shelves to maintain well-stocked inventory
- Processed credit card, EBT and gift certificate payments in electronic computer systems
- Informed customers of in-store promotions or pricing specials
Spa Consultant
Glo Tanning
04.2022 - 11.2022
- Responded quickly to any changes needed within the spa environment due to customer requests or market trends
- Suggested and sold salon services and retail products to customers
Education
Business
Palm Beach State College
Boca Raton, FLSkills
- Business Analysis
- Leadership
- Client Relationship Management
- Trend Analysis
- Team Building
- Customer service
- Data Collection
Timeline
Clinical Coordinator
Outpatient Surgery Center of Boca
10.2024 - Current
Spa Manager
Zoom Tan
10.2023 - 01.2024
Spa Consultant
Zoom Tan
02.2023 - Current
Spa Consultant
Glo Tanning
04.2022 - 11.2022
Customer Service Cashier
Zuccarelli's
01.2022 - 04.2023
Business
Palm Beach State College
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