MAKENZIE LEISTMAN
Colorado Springs,USA
Summary
I developed strong customer service and sales skills in fast-paced retail environment, focusing on customer satisfaction. I adapt to new roles quickly and always enjoy learning something new. Looking to transition into new position to gain more experience.
Overview
3
3
years of professional experience
Work History
Beauty Advisor/Guest Coordinator/Task Associate
ULTA BEAUTY
Colorado Springs, CO
11.2024 - Current
- Demonstrated excellent communication skills to build relationships with customers
- Provided exceptional customer service and assisted customers with product selection.
- Utilized point-of-sale systems to process payments, returns, and exchanges quickly and accurately.
- Promoted credit card and loyalty accounts daily on the floor
- Maintained cleanliness throughout the Salon/Store
- Answered phone calls promptly and professionally, transferring calls as necessary or taking/leaving messages.
- Scheduled appointments, checked in customers to the salon upon arrival.
- Assisted with truck weekly, shifts starting as early as 5 am
- Completed planograms efficiently and in a timely manner
- Completed Replenishment in a timely manner, ensuring proper products are restocked and added to the inventory adjustment list. As well as making sure the area is properly cleaned.
Team Member
EINSTEIN BAGEL BROTHERS
Colorado Springs, CO
04.2024 - 11.2024
- Communicated effectively with customers, supervisors, and team members.
- Performed opening and closing duties, including store cleaning and restocking.
- Arrived on time for shifts and adhered to company dress code guidelines.
- Demonstrated ability to work efficiently in a fast-paced environment, while providing excellent customer service.
- Performed cashiering duties accurately including taking orders, handling payments, making change.
- Maintained cleanliness of restaurant area, including tables, chairs, floors, counters and equipment.
- Prepared and served food and beverages to customers.
- Restocked supplies such as napkins, condiments, utensils when needed.
- Assisted with training of new staff members.
Bath Attendant
WAG N WASH
Colorado Springs, CO
10.2023 - 04.2024
- Maintained cleanliness of work area throughout shift and at end of shift.
- Greeted customers upon arrival at store location and provided them with assistance as needed.
- Prioritized optimal guest comfort by responding promptly to requests and providing timely solutions.
- Provided excellent customer service to guests and ensured their satisfaction with services rendered.
- Operated cash registers, processed credit card transactions, and provided change when necessary.
Crew Member
MOD PIZZA
Colorado Springs, CO
04.2023 - 10.2023
- Greeted customers in a friendly and professional manner, ensuring customer satisfaction.
- Performed cashier duties such as accepting payments, issuing change, and counting money back to customers.
- Coordinated with other crew members to complete assigned tasks quickly and effectively.
- Cross-trained in multiple positions within the store as needed.
- Placed orders into POS systems and handled cash and credit transactions.
- Provided exceptional customer service by anticipating customer needs and responding promptly to their requests or concerns.
- Completed all store opening and closing procedures.
- Memorized food and drink recipes to prepare orders with speed and accuracy.
- Followed health department regulations for handling food products properly.
Education
High School Diploma -
Sand Creek High School
Colorado Springs, CO05.2023
Skills
- Customer service
- Active listening
- Retail experience
- Time management
- Flexibility and adaptability
- Cash handling
- Organization and multitasking
- Teamwork
Timeline
Beauty Advisor/Guest Coordinator/Task Associate
ULTA BEAUTY
11.2024 - Current
Team Member
EINSTEIN BAGEL BROTHERS
04.2024 - 11.2024
Bath Attendant
WAG N WASH
10.2023 - 04.2024
Crew Member
MOD PIZZA
04.2023 - 10.2023
High School Diploma -
Sand Creek High School