Makenzie McNulty
Hernando Beach,FL
Summary
I am a serious results-oriented professional with a proven track record of driving sales and delivering an exceptional customer service experience. Proven ability to thrive in fast paced environments. I have experience in managing small teams and optimizing store operations to achieve business goals. Eager to transition my skills and ambitions in a dynamic office environment and new team, while I learn with a new company and grow with them. Seeking fulltime employment either in office, remote, or hybrid in scale.
Overview
8
8
years of professional experience
Work History
Beauty Advisor
Ulta beauty
Spring Hill, FL
10.2022 - Current
- Delivered exceptional service to clients through personalized consultations and properly placing them with a customized product line
- Exceeded monthly quota of sales for the Ultimate Rewards Credit Card Program
- Maintained a high level of professionalism and customer service
- Responsible for implementing weekly price changes for sale and clearance items as needed to ensure correct revenue
- Maintained inventory
- Organized sales areas and redesigned product displays
- Nurtured a pipeline of returning customers and customer referrals
- Responsible for timely ordering and product fulfillment
- Kept up to date with product knowledge and industry trends in order to guide the customer experience
- Provided product demonstrations
Medical Assistant
Glow Aesthetics Bar
Tampa, FL
03.2022 - 09.2022
- Ensured that the patient environment maintained clean and sterile in between appointments abiding by our safety code standards
- Collaborative team player, working seamlessly with aesthetician professionals to enhance overall patient experience
- Processing invoices accurately and efficiently
- Administrative responsibilities such as managing patient records to reflect up to date changes and scheduling appointments
- Responsible for post appointment education which informed patients on post-procedure care and appropriate skincare routines
- Kept up with product inventory for accuracy for the business records
- Responsible for ordering product inventory in a timely manner and anticipating a reorder before products were low in stock
- Managed patient intake ensuring accuracy and confidentiality
- Responsible for equipment sanitation
Shift Leader
Dunkin' Donuts
Spring Hill, FL
07.2019 - 03.2022
- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction
- Enforced company policies and regulations with employees
- Maintained store equipment, printers and fax machines
- Helped customers complete purchases, locate items and join reward programs
- Operated POS cash register and equipment to collect payments
- Increased customer loyalty and retention.
Cashier
Steak Boss
Brooksville, FL
03.2016 - 04.2017
- Restocked and organized merchandise
- Answered questions about store policies and addressed customer concerns
- Operated cash register for cash, check and credit card transactions with accuracy
- Used POS system to enter orders, process payments and issue receipts
Education
Associate Degree in Nursing -
Pasco-Hernando Community College
01-2026
High School Diploma -
Bishop Mclaughlin Catholic High School
Skills
- Loyalty
- Receptionist Expertise
- Recognized for Achieving my Ultimate Rewards Credit Card Program Goals
- Medical Office Experience
- Knowledge of Safety processes and procedures
- Cash Handling/Invoicing
- Complaint Resolution
- Staff Management
- EMR Systems
- Designated Staff Education and Training
- Excellent Customer Service
- Honest and Ethical
- Prioritized Customer Referrals
- Creative Problem-Solving
- Detail-Oriented
- POS System Knowledge
Timeline
Beauty Advisor
Ulta beauty
10.2022 - Current
Medical Assistant
Glow Aesthetics Bar
03.2022 - 09.2022
Shift Leader
Dunkin' Donuts
07.2019 - 03.2022
Cashier
Steak Boss
03.2016 - 04.2017
Associate Degree in Nursing -
Pasco-Hernando Community College
High School Diploma -
Bishop Mclaughlin Catholic High School